Praveena Natarajan
Chennai
Summary
Dynamic Business Continuity Manager with extensive experience at HDFC Bank, adept at risk management and process transformation. Proven track record in developing robust continuity plans and enhancing operational resilience. Skilled in stakeholder engagement and crisis communication, driving strategic initiatives that ensure business continuity and compliance with regulatory standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
AVP-Business Continuity Manager
HDFC Bank
Chennai
09.2022 - Current
- Developed business continuity plans to enhance organizational resilience.
- Conducted risk assessments to identify potential disruptions and vulnerabilities.
- Coordinated training sessions for staff on emergency response procedures.
- Managed crisis communication strategies during business interruptions.
- Reviewed and updated continuity plans based on industry best practices.
- Collaborated with stakeholders to ensure compliance with regulatory requirements.
- Analyzed incident reports to improve future business continuity strategies.
- Conducted risk assessments to identify potential threats and vulnerabilities to operations.
- Conducted periodic reviews of existing plans and identified areas for improvement.
- Analyzed current processes and procedures to identify potential risks and vulnerabilities.
- Developed, implemented and maintained Business Continuity Plans to ensure that business operations can continue in the event of a disruption.
- Prepared detailed reports outlining progress made towards achieving organizational objectives related to Business Continuity Planning.
- Performed regular audits against established goals, objectives and performance metrics relating to Disaster Recovery initiatives.
- Maintained confidentiality of sensitive information related to Business Continuity Planning activities.
- Developed and implemented business plans for each year and quarter.
- Designed products and services to mitigate risk of technology-based methods.
Senior Manager, Operations
HDFC Bank Ltd
Chennai
09.2017 - 09.2022
- Company Overview: HDFC Bank Ltd - Credit Card Operations
- Led team in developing strategic plans for operational efficiency.
- Developed loyalty program strategies to enhance customer engagement.
- Managed cross-functional teams to implement promotional campaigns effectively.
- Analyzed customer data to identify trends and improve program offerings.
- Coordinated training sessions for staff on loyalty program features and benefits.
- Collaborated with marketing teams to align loyalty initiatives with brand messaging.
- Oversaw budget allocations for loyalty program initiatives and activities.
- Evaluated program performance metrics to refine strategies and increase participation.
- Fostered relationships with partners to expand loyalty rewards network and options.
- Maintained accurate records of all transactions related to the loyalty program in order to ensure timely payments of rewards points earned by customers.
- Implemented process improvements to streamline workflows.
- Evaluated team performance and provided constructive feedback regularly.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Manager - Deliverables Curing
HDFC Bank Ltd
Chennai
01.2014 - 09.2018
- Generated leads through targeted outbound calling campaigns.
- Recruited, hired and trained outbound and inbound call center representatives and modeled sales generation via outbound calling and problem resolution via inbound calls.
- Created training materials and conducted regular training sessions for new employees on outbound calling strategies.
Deputy Manager, Operations
HDFC Bank Ltd
India
08.2008 - 09.2012
- Credit card statement deliverable management
- Artworks and layout finalization for various credit cards
- Courier partner Engagement
- Delivery TAT review - PAN INDIA
- Moving more customers to e-stmt mode
Assistant Manager,Operations
HDFC Bank Ltd
Chennai
06.2007 - 05.2008
- Completed day-to-day duties accurately and efficiently.
- Contributed in efficient delivery TAT
- Prioritized and organized tasks to efficiently accomplish service goals.
Senior officer, Back end Operations
Kotak Mahindra Finance ltd
Chennai
07.2005 - 05.2007
- Bank end operations for HNW customers opting for personal loan
- Collaborated with team members to maintain document quality control procedures.
- Assisted in developing training materials for new staff on document handling protocols.
- Reviewed and organized documents for accuracy and compliance with company standards.
Proofreader
Sterling operations Pvt Ltd
Chennai
04.2004 - 06.2005
- Reviewed manuscripts for grammar, punctuation, and spelling errors.
- Ensured consistency in style and formatting across documents.
- Provided feedback on editorial processes to improve overall quality control.
- Drafted and finalized documents, memos and letters.
Education
Bachelor of Science - Computer Science
SIET College
India01-2004
Skills
- Business Continuity Management
- Disaster Recovery Management
- Process Risk Review
- Internal Audit
- Process Transformation & Automation
- Business Process Transition
- Client & Stakeholder Engagement
- Process re-engineering
- Operations management -Bank Reconciliation,KYC/AML Compliance,Regulatory compliance
- Complaint management
- Project management
- Cross-functional team management
Certification
- ISO 22301 certified Operations management
- ISO 27001 Internal Auditor
- Incident Response, BC, and DR Concepts - ISC2
Languages
- Tamil
- English
- Hindi
Personal Information
Date of Birth: 08-Sep-83
Timeline
AVP-Business Continuity Manager
HDFC Bank
09.2022 - Current
Senior Manager, Operations
HDFC Bank Ltd
09.2017 - 09.2022
Manager - Deliverables Curing
HDFC Bank Ltd
01.2014 - 09.2018
Deputy Manager, Operations
HDFC Bank Ltd
08.2008 - 09.2012
Assistant Manager,Operations
HDFC Bank Ltd
06.2007 - 05.2008
Senior officer, Back end Operations
Kotak Mahindra Finance ltd
07.2005 - 05.2007
Proofreader
Sterling operations Pvt Ltd
04.2004 - 06.2005
Bachelor of Science - Computer Science
SIET College
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