Praveena S.

BNY INDIA

• Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth
• Account Transfer
• Working on Account Transfers in Direct Brokerage Services
• Account transfer team is to process incoming transfer of accounts accurately on timely basis and within established Service level agreement and Industry Standard
• Account transfer standardizes procedure, reduces cost and accelerates transaction settlements
• Reviewing Incoming Transfer forms (Assets coming into Pershing) from contra firms
• Managed ACAT, Non ACAT and DRS Incoming Account transfers
• ACAT Transfer automates and standardizes procedure for transfer of assets in customer account from one brokerage firm to other firm
• ACAT approved transfers are routed to NSCC
• Non-ACAT transfers are processed when assets are being requested from a contra firm that is not NSCC eligible
• Initiating the incoming transfers through Asset Movement system
• Cross Checking with Transfer form and Statement
• Bny, India

• Conducted customer due diligence (CDD) and enhanced due diligence (EDD) for high-risk customers to ensure compliance with AML regulations.
• Regulatory Reporting,Risk Management
• Monitored daily transactions to identify and report suspicious activities in line with AML requirements.
• Processed customer requests for statements, ordering additional checks and updating customer personal information in database
• Increased daily sales by 100% by upselling CASA and term deposit, loans banking products and financial services to customers
• Presented new and additional products and services to existing customers
• Conducted KYC formality reports on questionable accounts and transactions
• Solved customer challenges by offering relevant Account and loan products
• Interviewed customers to obtain information needed for opening accounts
• Approached prospective clients through cold calling and emails to meet sales targets
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Monitored customer feedback and generated reports to identify areas of improvement

• Worked with clients to address and respond to client and partnership management issues
• CRM - customer relationship management consumer durable offers and other benefits update in daily bases
• Increased daily sales by 100% by upselling Consumer durable and Casa and term deposit banking products and financial services to customers
• Presented new and additional products and services to existing customers