Praveena Thandapani
Chennai
Summary
Dynamic Delivery Manager with extensive experience at Tata Consultancy Services, excelling in program governance and client relationship management. Proven track record in driving efficiency through Agile methodologies and ITIL frameworks, successfully stabilizing delivery and modernizing legacy systems. Adept at managing teams and ensuring high-quality deliverables while mitigating risks effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Manager
Tata Consultancy Services
10.2019 - Current
- Responsible for Enterprise AMS deliverables – Incident Management, Change Management and Problem Management. Ensure the key contractual commitments.
- Liaising with Business Partners and Dev Partners for various issues with respect to all the AMS applications.
- Governance reporting (Weekly/Monthly/Quarterly status), Ensure Application availability and Health checks, Ownership during Major outages.
- Highlighting risk; issues; challenges and mitigation plans.
- Keeping Inventory Under control, Inflow reduction, Ideating Process Improvements, and tracking.
- Stabilizing the delivery, Legacy modernization.
- Coordinate all aspects of the Program, including planning and control, putting plans into action, keeping everyone informed of plans, progress, and issues, managing the team and ensuring the quality of the deliverables, Resource management.
- Clients: Toyota Finance – Recent, Ahold Delhaize, Canadian Rail, Cathay Airlines (Hongkong) & Vistara, Hanon Systems (South Korea), BNI Syariah (Indonesia), SCB(KL)
Delivery Manager
Hanon Systems
09.2021 - 11.2021
- Company Overview: Hanon Systems aspires to be a leader in innovative thermal and energy management solutions and is steadfast in its component to create sustainable long term success.
- AP RPA – Implementing the RPA & OCR solution suitable for Hanon AP process (invoice processing) for driving efficiency, eliminate errors, and redirect employee focus on more meaningful work.
- Preparation of project artefacts.
- Planning and monitoring throughout the project lifecycle from requirement gathering thru implementation.
- Responsible for maintaining appropriate documentation – SDD, PDD, Support Handover, Userguide.
- Coordinate all aspects of the Program, including planning and control, putting plans into action, keeping everyone informed of plans, progress, and issues, managing the team, and ensuring the quality of the deliverables.
- Provide support and direction to the team.
- Maintain healthy communication channels internally and externally.
- Responsible for timely and quality deliverables.
- Responsible for status reporting on a daily/weekly/monthly basis.
- Responsible for risk management.
- Hanon Systems aspires to be a leader in innovative thermal and energy management solutions and is steadfast in its component to create sustainable long term success.
- Client: Hanon Systems, South Korea
- Industry: Manufacturing
- Environment: RPA – UiPath, Google OCR
- Team Size: Offshore – 10, Onshore – 2
Delivery Manager
BNI Syariah
12.2020 - 05.2021
- Company Overview: Indonesia's plan to merge the Islamic banking units of three state-owned banks involves a combination of Bank BRI Syariah (BRIS), Bank Syariah Mandiri (BSM) and Bank BNI Syariah (BNIS), with listed Bank BRI Syariah becoming the surviving entity following the merger.
- Preparation of project artefacts.
- Planning and monitoring throughout the project lifecycle from Data mapping thru implementation.
- Responsible for maintaining appropriate documentation – Data Mapping, Profiling and Validation.
- Coordinate all aspects of the Program, including planning and control, putting plans into action, keeping everyone informed of plans, progress, and issues, managing the team, and ensuring the quality of the deliverables.
- Provide support and direction to the team.
- Maintain healthy communication channels internally and externally.
- Responsible for timely and quality deliverables.
- Responsible for status reporting on a daily/weekly/monthly basis.
- Responsible for risk management.
- Indonesia's plan to merge the Islamic banking units of three state-owned banks involves a combination of Bank BRI Syariah (BRIS), Bank Syariah Mandiri (BSM) and Bank BNI Syariah (BNIS), with listed Bank BRI Syariah becoming the surviving entity following the merger.
- Client: BNI Syariah, Indonesia
- Industry: Core Banking
- Environment: PLSQL
- Team Size: Offshore – 7, Onshore – 4
Service Delivery Manager
Humana
10.2016 - 11.2019
- Company Overview: Humana Inc is Healthcare that markets and administers health insurance in USA. It is also 3rd largest Health insurance provider in USA.
- Responsible for Enterprise PSM deliverables – Incident Management, Change Management and Problem Management. Ensure the key contractual commitments.
- Liaising with Business Partners and Dev Partners for various issues with respect to Claims application.
- Governance reporting (Weekly/Monthly/Quarterly status), Ensure Application availability and Health checks, Ownership during Major outages.
- Highlighting risk; issues; challenges and mitigation plans.
- Keeping Inventory Under control, Inflow reduction, Ideating Process Improvements and tracking.
- Coordinate all aspects of the Program, including planning and control, putting plans into action, keeping everyone informed of plans, progress and issues, managing the team and ensuring the quality of the deliverables.
- Humana Inc is Healthcare that markets and administers health insurance in USA. It is also 3rd largest Health insurance provider in USA.
- Client: Humana, USA
- Industry: Healthcare
- Environment: Z OS/390, DB2, COBOL, JCL
- Team Size: Offshore – 37, Onsite – 10, Nearshore - 4
Project Lead
JCPenney corporation
04.2015 - 01.2016
- Responsible for project scope implementation thru requirements gathering till system testing support.
- Responsible for gathering business requirements and conducting customer calls.
- Interacted with business users and prepared functional specifications.
- Responsible for functional/technical Knowledge to team on new systems integration.
- Coordinate all aspects of the Program, including planning and control, putting plans into action, keeping everyone informed of plans, progress and issues, managing the team and ensuring the quality of the deliverables.
- Participate in Implementation & Design Reviews.
- Responsible for assigning work to Team Members.
- Responsible for Release Management.
- Attending conference calls and email daily status updates to project teams.
- Industry: Retail
- Environment: Z OS/390, DB2, COBOL, JCL
- Team Size: Offshore – 7, Onsite – 2
Project Lead
Fuji fire and Marine systems (AIG)
04.2013 - 03.2015
- Company Overview: Citigroup is the first financial services company in the U.S. to bring together banking, insurance, and investments under one umbrella.
- Responsible for project scope implementation thru requirements gathering till system testing support.
- Responsible for gathering business requirements and conducting customer calls.
- Defined multiple designs/solutions for Rewrite Strategy and integration with existing systems.
- Responsible for keeping track on the project metrics and timelines for the project deliverables.
- Involved in the analysis for the complete Rewrite Strategy of Financial Systems.
- Interacted with business users and prepared functional specifications.
- Responsible for functional/technical Knowledge to team on new systems integration.
- Coordinate all aspects of the Program, including planning and control, putting plans into action, keeping everyone informed of plans, progress and issues, managing the team and ensuring the quality of the deliverables.
- Participate in Implementation & Design Reviews.
- Responsible for assigning work to Team Members.
- Responsible for Release Management.
- Attending conference calls and email daily status updates to project teams.
- Citigroup is the first financial services company in the U.S. to bring together banking, insurance, and investments under one umbrella.
- Industry: Insurance
- Environment: Z OS/390, PAS Platform, A IMS, Unix, COBOL, JCL
- Team Size: Offshore – 32, Onsite – 6
Project Lead
Target Corporation
11.2012 - 04.2013
- Responsible for project scope implementation thru requirements gathering till system testing support.
- Interacted with business domain team and discussion on functional specifications.
- Responsible for functional/technical Knowledge to team on new systems integration.
- Coordinate all aspects of the Program, including planning and control, putting plans into action, keeping everyone informed of plans, progress and issues, managing the team and ensuring the quality of the deliverables.
- Participate in Implementation & Design Reviews.
- Attending conference calls and email daily status updates to project teams.
- Understanding the requirements and analyze the impacts to the existing system.
- Participate in Requirement gathering & Design Reviews.
- Analyze and document the requirement Specification of the changes.
- Perform Construction /Unit test and System Testing on the deliveries.
- Perform the Adhoc reports generation for the Requests from the End user.
- Perform Internal Quality Review and Process related activities on the deliverables.
- Industry: Retail
- Environment: Z OS/390, DB2, COBOL, JCL
- Team Size: Offshore – 14; Onsite – 4
Tech Lead
Citi Cards
08.2006 - 09.2011
- Company Overview: Citigroup is the first financial services company in the U.S. to bring together banking, insurance, and investments under one umbrella.
- Activities in the project include, processing the credit card transaction details, formatting them and printing on Statements apart from providing a mission critical support to other systems such as the Internet group and Citi Customer Service.
- The Statement getting printed also serves as a powerful medium to propagate the various promotional offers by Citi and its associated partners.
- The IBS (Integrated Banking Systems) Statement module takes care of formatting the statements, converting the file into printer understandable form and directing them to the printer.
- The system also takes care of archiving statements and facilitating reprint requests.
- The IBS Statements module will involve enhancements so as to cater to the promotional offers per release.
- Enhancements will be reflected on the monthly statements issued to the Integrated Banking Systems Card holders.
- Interacted with business users and prepared functional specifications.
- Understanding the requirements and analyze the impacts to the existing system.
- Participate in Requirement gathering & Design Reviews.
- Analyze and document the requirement Specification of the changes.
- Perform Construction /Unit test and System Testing on the deliveries.
- Test support for User Acceptance testing.
- Impact analysis for Maintenance project requests.
- Implementation activities and support.
- Post implementation support for production issues.
- Process Improvement Proposals.
- Monitoring daily activities by team members.
- Interacting with clients and all stakeholders.
- Perform Internal Quality Review and Process related activities on the deliverables.
- Citigroup is the first financial services company in the U.S. to bring together banking, insurance, and investments under one umbrella.
- Client: Citicorp Credit Services Inc. (USA)
- Company: Tata Consultancy Services
- Industry: Credit Cards, Banking
- Environment: Z/OS, DB2, CICS, Cobol, JCL, VSAM
- Tools: File-Aid, SPUFI, QMF, Intertest, Changeman, Infoman, OPC, IPMS, ASA, Quality Center.
- Team Size: Offshore -5 Onsite -2
Education
Bachelor of Engineering - Electronics & Communication Engineering
Skills
- Program governance
- Client relationship management
- Delivery management
- Agile methodologies
- ITIL framework
- Risk management
- Stakeholder engagement
- Process improvement
Projects
Ahold Delhaize Canadian Rail Cathay Vistara Hanon Systems BNI Syariah Humana JCPenney AIG FFM Japan Target Citi Cards
Technology
Cobol, JCL, SQL, CICS, PL/1, DYL, DB2, TSO, VSAM, ISPF/PDF, Abend-Aid, Inter-Test, CICS, DCLGEN, FILE-AID, VSAM, CMAN, JCL, INFOMAN, SPUFI, INTERTEST, XPEDITOR, New Endevor Deployment (NED), Platinum for DB2, MVS/ESA on IBM S/390
Certification
- MSP -Certified Program manager
Accomplishments
- Won on-the-spot award
- Won the Best Team award
- Handled three engagements since the transition
Timeline
Delivery Manager
Hanon Systems
09.2021 - 11.2021
Delivery Manager
BNI Syariah
12.2020 - 05.2021
Delivery Manager
Tata Consultancy Services
10.2019 - Current
Service Delivery Manager
Humana
10.2016 - 11.2019
Project Lead
JCPenney corporation
04.2015 - 01.2016
Project Lead
Fuji fire and Marine systems (AIG)
04.2013 - 03.2015
Project Lead
Target Corporation
11.2012 - 04.2013
Tech Lead
Citi Cards
08.2006 - 09.2011
Bachelor of Engineering - Electronics & Communication Engineering
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