Praveen Kandugula

Work History

Senior Application Development Analyst

Accenture

01.2021 - Current

As an Azure DevOps Engineer at Accenture, my role is focused on orchestrating and optimizing the deployment processes for our diverse clientele in the airline industry worldwide.
In our project, we have implemented a robust and efficient workflow that leverages Azure DevOps, Terraform, and Ansible for seamless infrastructure provisioning, configuration management, and environment deployment.
Infrastructure Provisioning with Terraform: We utilize Infrastructure as Code (IAC) principles to automate the deployment of Azure virtual machines.
Terraform, integrated with Azure DevOps, allows us to define infrastructure components in code, ensuring consistency and repeatability.
This approach minimizes human errors and streamlines the provisioning process.
Integration with Azure DevOps: Azure DevOps serves as the central hub for our continuous integration and continuous deployment (CI/CD) pipeline.
We've configured Azure DevOps pipelines to trigger Terraform scripts, automating the provisioning of virtual machines based on project requirements.
This integration enables version-controlled infrastructure management and comprehensive monitoring of the deployment process.
Configuration Management with Ansible: After deploying virtual machines, we employ Ansible playbooks to configure and customize these instances.
Ansible simplifies the task of managing software, system settings, and security configurations, ensuring that each virtual machine meets the specific needs of our airline clients.
Environment Activation: Once the infrastructure and configuration tasks are complete, our team is responsible for validating the deployments and ensuring they meet the required standards.
We then manage the transition from development or testing environments to live production environments, ensuring a smooth go-live process.
In summary, my role as an Azure DevOps Engineer at Accenture involves a holistic approach to infrastructure management and deployment, integrating Azure DevOps, Terraform, and Ansible to efficiently provision, configure, and activate Azure virtual machines.
Our focus on automation, version control, and reliability ensures that airline clients across the world benefit from consistent, secure, and well managed IT environments.
Training and Triages: I regularly facilitate Knowledge Transfer (KT) sessions within the team to familiarize them with new deployments and requirements.
During these sessions, I address challenges and work collaboratively to resolve technical issues.
My goal is to ensure that each team member is adequately skilled and capable of contributing independently to our projects.

Technical Specialist

Mindtree

01.2018 - 01.2021

MICROSOFT AZURE (IAAS): Recruited to Support Microsoft Azure Cloud (IAAS) Platform.
IAAS Platform team provides technical support to all the Azure Customers Globally.
I was responsible to provide L2 and L3 technical support for IAAS VMs Platform support of Microsoft Azure for escalated cases.
Advisories on azure VM deployments and general queries.
Issues related to Azure VM & VMSS deployments (failures) from Portal, PowerShell and CLI.
Troubleshooting Azure Storage and VM performance (CPU, Memory, Network) issues.
Azure VM resizes issues (classic VMs and ARM VMs).
Advisories and issues related to Availability sets.
Adding Multiple NICS to Azure Virtual Machine.
Issues Regarding VM RDP, sys log files missing, blue screen, black screen, VM under Generalized screen, VM under Bit locker screen.
Azure Migration Have worked on ASM to ARM migration VM Across regions, VM across VNets & across the resource groups and Azure Virtual machines across subscriptions (managed and unmanaged).
Migration of VMs with plan information (Marketplace Images).
Converting managed disk VMs to unmanaged disk and vice versa.
Subscription ownership transfer.
Assisted clients on Azure VM disk encryption both Windows and Linux.
Have assisted clients in performing azure disk encryption and issues related to ADE via PowerShell.
Training and Triages: Have trained the new hires in the team on Azure IAAS support as far as our support scope is concerned.
Conducted Triages on how to troubleshoot Azure VM performance issues and Virtual Machine issues.
Assist the engineers actively on floor and help them resolve complex issues with ease and drive the assigned tasks to resolution at the earliest.

CSNA Associate

Amazon Development Center

01.2015 - 01.2017

Address internal customers tickets regarding hardware, software and networking.
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until resolve the issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.
Follow up with clients to ensure their systems are functional.
Report on customer feedback and potential product requests.
Help create technical documentation and manuals.

Customer Support Executive

Tata Business support services

01.2014 - 01.2015

Handled International customers over inbound calls, chats and emails for desktop support.
Worked in rotational shifts.
Followed the metrics of CSAT and AHT.
Address customer’s queries and resolve the technical issues.
Pitch in for upsell as per customer’s pulse.
Negotiate with the customers who are not satisfied with the product.

Summary

Overview

Work History

Senior Application Development Analyst

Technical Specialist

CSNA Associate

Customer Support Executive

Education

B.A - Mass Communications

Board of Intermediate - Math’s-Physics -Science

S.S.C - undefined

Skills

Certification

Work Availability

Timeline

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