Praveen K O
Tumkur
Summary
Experienced Support Analyst transitioning to a Software Developer role. Proficient in Java, SQL, and Python, with hands-on experience in developing online bookstore platforms and managing databases. Adept at building automation tools and integrating monitoring systems. Looking to apply backend development experience to create scalable, efficient applications.
Overview
2
2
years of professional experience
Work History
Pivotree Solutions India Pvt. Ltd.
Mumbai
02.2023 - 03.2025
- Developed Java-based utility tools to automate recurring support activities, improving team efficiency.
- Assisted in deploying and validating Java web applications on Tomcat servers during monthly release cycles.
- Collaborated with development teams to triage production incidents involving Java backend services and APIs.
- Assisted in the deployment of Java applications by configuring .war/.jar files and working with deployment tools like Jenkins.
- Delivered technical support for enterprise-level applications, achieving a 95% resolution rate within defined SLAs and maintaining exceptional customer satisfaction.
- Spearheaded the implementation of monitoring tools like Grafana, New Relic, and Zabbix, reducing incident response time by 40% and improving system reliability.
- Collaborated with cross-functional teams to troubleshoot and resolve software issues, maintaining 99.9% system uptime and driving operational excellence.
- Maintained data reports using SQL and Microsoft Excel, analyzing system performance for over 50 enterprise applications and contributing to data-driven decisions that improved operational efficiency by 15%.
- Authored and managed a detailed knowledge base repository, accelerating issue resolution by 30% and boosting team efficiency in diagnosing and addressing system issues.
- Conducted root cause analysis for recurring technical issues, reducing incidents by 25% through the development of long-term solutions.
- Configured AWS access controls, including IP and domain whitelisting, reducing unauthorized access incidents by 25% and optimizing resource access for over 1,000 users in enterprise applications.
- Streamlined the certificate management process by generating over 5 Certificate Signing Requests (CSRs) annually for Windows and Linux servers, ensuring 99.9% compliance with security protocols and reducing downtime by 20%.
- Managed system updates and patch roll-outs, ensuring 99.9% system availability while adhering to IT best practices and security protocols.
Education
Bachelor of Engineering - Computer Science and Engineering
Kalpataru Institute of Technology
Tiptur08.2022
Diploma - Computer Science Engineering
Government Polytechnic
Turuvekere06.2019
Skills
Programming Languages: Java, Python (beginner), SQL
Cloud & Deployment: AWS Cloud Services(Beginner), Jenkins, Tomcat
Monitoring & Analysis: Grafana, Zabbix, New Relic, Microsoft Excel
Incident Management: Jira, Ivanti, Opsgenie
Networking & Remote Tools: PowerDNS, PuTTY, DP, TeamViewer, AnyDesk
Projects
Automated Alert Notification System
Developed a Java-based alerting system to monitor production server logs for specific error patterns.
Implemented email notifications using SMTP toWorked closely with frontend developers to integrate user-facing elements and ensure a cohesive user experience, Java, Spring Boot, MySQL, HTML, CSS, JavaScript, RESTful APIs.
Incident monitoring system
automated alerts with Grafana, New Relic to visualize and analyze incident trends, improving response timerafana, NewRelic to visualize and analyze incident trends, improving response time.
Customer Support
Investigated technical issues, escalated cases when necessary, and finalized resolutions. Tracked all outstanding tickets and worked closely with engineers to ensure timely problem resolution.
Timeline
Pivotree Solutions India Pvt. Ltd.
02.2023 - 03.2025
Bachelor of Engineering - Computer Science and Engineering
Kalpataru Institute of Technology
Diploma - Computer Science Engineering
Government Polytechnic
Similar Profiles
Monika TripathiMonika Tripathi
Senior Manager- Business Finance (FP&A) at Pivotree Solutions India Pvt Ltd.Senior Manager- Business Finance (FP&A) at Pivotree Solutions India Pvt Ltd.
Vaibhav KulkarniVaibhav Kulkarni
Senior Global Customer Support Analyst at Pivotree Solutions India Pvt. Ltd.Senior Global Customer Support Analyst at Pivotree Solutions India Pvt. Ltd.
Shalini ShanthkumarShalini Shanthkumar
Financial Analysis Advisor/Manager at Pivotree Solutions IndiaFinancial Analysis Advisor/Manager at Pivotree Solutions India
Mohammad Afreed IMohammad Afreed I
Pipe Stress Engineer at ProSIM Research and Development Pvt. LtdPipe Stress Engineer at ProSIM Research and Development Pvt. Ltd
Abhyudai NAbhyudai N
Senior Analyst at Consilio LLCSenior Analyst at Consilio LLC