Travelling
Praveen Krishna Irpate
Sales Officer
Pune
Summary
Experienced Business Process Associate with over 4 years of experience in Banking, Financial Services, and Insurance . Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Business Associate
TATA CONSULTANCY SERVICES LIMITED
Pune
02.2017 - 07.2019
- Received inbound & outbound calls and answered questions from customers satisfactorily
- Assisted customer queries regarding Fixed Deposit over the phone and mail
- Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals
- Achieved perfect scores on all phone monitors throughout tenure
- Ability to handle highly net income customer call volume and improve company collections with a variety of accounts
- Received awarded for "Employee of the month" for most Fixed Deposit making in the month for November 2017
Senior Customer Service Representative
SUMA SOFT PVT LTD
Pune
01.2020 - 07.2020
- Received Inbound & Outbound Calls and answered questions from customers satisfactorily.
- Assisted Customer queries for Personal Loan over the phone & Email.
- Effectively Negotiated payment arrangements for Processing Loan Application.
- Located and monitored overdue accounts, using computers and a variety of automated systems.
Customer Service Executive
ALTIUS CUSTOMER SERVICES PVT LTD
Nagpur
01.2021 - 07.2021
- Acting as apoint of resolution for customers who have complaints Communicate and co-ordinate with internal departments.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Following correct escalation procedures to Line Management and/or Customer Relations
- Record details of inquiries, comments and complaints and actions taken
- Work closely with customer service manager, product owners or business to identify areas of improvement based on customer enquiries landscape
- Updated customer accounts & resolved customer issues for 98% of Satisfaction rate
Sales Officer
TEAM LEASE
Pune
08.2021 - 10.2022
- Develop, maintain, trend and report Key Performance Indicators
- Drives continuous performance improvement for business results
- Establish action plans for improvement
- Manage and strengthen Client Relationship
- Manage team workload distribution and structure to ensure consistent good performance
- Monitored customer Investing trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Education
Bachelor of Business Adminnistration -
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
Kanpur 06.2013 - 05.2016
HSC - Computer Science
PANDIT BACHHARAJ VYAS VIDYALAYA ANDJUNIOR COLLEGE
Nagpur 06.2011 - 03.2013
SSC -
DINANATH HIGH SCHOOL AND JUNIOR COLLEGE
06.2010 - 04.2011
Skills
Data Entry
Excellent Communication
Training and Development
Self-Motivated
[Salesforce] Software Proficiency
Interests
Cooking
Music
Timeline
Sales Officer
TEAM LEASE
08.2021 - 10.2022
Customer Service Executive
ALTIUS CUSTOMER SERVICES PVT LTD
01.2021 - 07.2021
Senior Customer Service Representative
SUMA SOFT PVT LTD
01.2020 - 07.2020
Business Associate
TATA CONSULTANCY SERVICES LIMITED
02.2017 - 07.2019
Bachelor of Business Adminnistration -
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
06.2013 - 05.2016
HSC - Computer Science
PANDIT BACHHARAJ VYAS VIDYALAYA ANDJUNIOR COLLEGE
06.2011 - 03.2013
SSC -
DINANATH HIGH SCHOOL AND JUNIOR COLLEGE
06.2010 - 04.2011