Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Praveen Krishna Irpate

Sales Officer
Pune

Summary

Experienced Business Process Associate with over 4 years of experience in Banking, Financial Services, and Insurance . Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Business Associate

TATA CONSULTANCY SERVICES LIMITED
Pune
02.2017 - 07.2019
  • Received inbound & outbound calls and answered questions from customers satisfactorily
  • Assisted customer queries regarding Fixed Deposit over the phone and mail
  • Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals
  • Achieved perfect scores on all phone monitors throughout tenure
  • Ability to handle highly net income customer call volume and improve company collections with a variety of accounts
  • Received awarded for "Employee of the month" for most Fixed Deposit making in the month for November 2017

Senior Customer Service Representative

SUMA SOFT PVT LTD
Pune
01.2020 - 07.2020


  • Received Inbound & Outbound Calls and answered questions from customers satisfactorily.
  • Assisted Customer queries for Personal Loan over the phone & Email.
  • Effectively Negotiated payment arrangements for Processing Loan Application.
  • Located and monitored overdue accounts, using computers and a variety of automated systems.

Customer Service Executive

ALTIUS CUSTOMER SERVICES PVT LTD
Nagpur
01.2021 - 07.2021
  • Acting as apoint of resolution for customers who have complaints Communicate and co-ordinate with internal departments.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Following correct escalation procedures to Line Management and/or Customer Relations
  • Record details of inquiries, comments and complaints and actions taken
  • Work closely with customer service manager, product owners or business to identify areas of improvement based on customer enquiries landscape
  • Updated customer accounts & resolved customer issues for 98% of Satisfaction rate

Sales Officer

TEAM LEASE
Pune
08.2021 - 10.2022
  • Develop, maintain, trend and report Key Performance Indicators
  • Drives continuous performance improvement for business results
  • Establish action plans for improvement
  • Manage and strengthen Client Relationship
  • Manage team workload distribution and structure to ensure consistent good performance
  • Monitored customer Investing trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up

Education

Bachelor of Business Adminnistration -

CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
Kanpur
06.2013 - 05.2016

HSC - Computer Science

PANDIT BACHHARAJ VYAS VIDYALAYA ANDJUNIOR COLLEGE
Nagpur
06.2011 - 03.2013

SSC -

DINANATH HIGH SCHOOL AND JUNIOR COLLEGE
06.2010 - 04.2011

Skills

    Data Entry

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Interests

Travelling

Cooking

Music

Timeline

Sales Officer

TEAM LEASE
08.2021 - 10.2022

Customer Service Executive

ALTIUS CUSTOMER SERVICES PVT LTD
01.2021 - 07.2021

Senior Customer Service Representative

SUMA SOFT PVT LTD
01.2020 - 07.2020

Business Associate

TATA CONSULTANCY SERVICES LIMITED
02.2017 - 07.2019

Bachelor of Business Adminnistration -

CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
06.2013 - 05.2016

HSC - Computer Science

PANDIT BACHHARAJ VYAS VIDYALAYA ANDJUNIOR COLLEGE
06.2011 - 03.2013

SSC -

DINANATH HIGH SCHOOL AND JUNIOR COLLEGE
06.2010 - 04.2011

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Praveen Krishna IrpateSales Officer