Praveen Kumar Aarya

.Customer Service Representative Duties And Responsibilities.

A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer relationships.

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyse client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies

A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer relationships.

.Customer Service Representative Duties And Responsibilities.

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyse client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies

Job Summary: We are seeking an experienced Staffing Agency Recruiter to source, interview, and select qualified job candidates for our clients. The successful candidate will have a proven track record of filling a variety of jobs for different departments and seniority levels, and will be responsible for:

• Conducting intake meetings with clients to agree on qualification criteria for candidates
• Publishing job ads on careers pages, job boards, and social media
• Evaluating applications and providing shortlists of qualified candidates based on established criteria
• Updating clients on hiring status (e.g., number of screened candidates)
• Creating talent pipelines with high-potential candidates for future job opportunities
• Keeping detailed records of past applicants’ information, including resumes, assignments, and interview evaluations