Praveen Kumar Akumalla
Tirupathi,India
Summary
Motivated sales professional with 2.5 years of experience in the industry. Demonstrated expertise in transforming leads into prospects and achieving successful closures. Skilled in identifying client needs, presenting solutions, and fostering lasting relationships. Adept at leveraging strong interpersonal skills to build trust and drive sales initiatives. Committed to driving revenue growth, exceeding sales targets, and contributing to organizational success. Seeking opportunities to further refine sales strategies and expand market reach.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer success specialist
Bharosepe Technology Services Private Limited
Chennai, Tamil Nadu
01.2023 - Current
- Identified obstacles preventing customers from achieving goals and presented possible solutions.
- Adapted to market and landscape changes for responsive, innovative customer and campaign management.
- Measured customer satisfaction and steered policy and process updates to reflect and resolve problem areas.
- Instilled feedback and insights into business strategy plans to improve customer experiences.
- Built credible customer relationships to maximise ROI whilst increasing satisfaction and loyalty.
- Advised operational teams on ways to improve customer care, uplifting service standards and achieving customer needs.
Inside sales specialist
Epowerx Learning Technologies Private Limited
Hyderabad, Telangana
12.2021 - 01.2023
- Identified upselling opportunities within existing client accounts, maximising revenue potential and enhancing customer satisfaction.
- Initiated outbound sales calls to prospective clients, communicating product value and generating qualified leads.
- Collaborated with marketing teams to develop and implement targeted email campaigns, expanding outreach and increasing engagement.
- Served as primary point of contact for sales-related queries and client support.
- Utilised CRM software to manage and track leads for accurate, up-to-date information for follow-up.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Provided accurate, consistent and meaningful advice to customers to boost retention.
Business development intern
Think and Learn Pvt Ltd
Chennai
10.2021 - 12.2021
- Researched prospective client needs to personalize pitches and proposals.
- Monitored market and industry activity to provide competitive client quotes.
- Converted new business opportunities to achieve profit and growth KPIs.
- Assessed marketing performance against business aims and presented growth recommendations.
- Built rapport and relationships quickly to engage and retain clients.
Education
Bachelor of Technology - electrical and electronics engineering
06.2017 - 08.2021
Skills
- Target driven
- CRM database management
- Resolving issues
- Sales negotiation
- Prospect targeting
- Revenue and profit maximisation
- Relationship building
- Communication skills
- Team building
- Customer-focused
Languages
Telugu
Native
Tamil
Fluent
English
Fluent
Timeline
Customer success specialist - Bharosepe Technology Services Private Limited
01.2023 - Current
Inside sales specialist - Epowerx Learning Technologies Private Limited
12.2021 - 01.2023
Business development intern - Think and Learn Pvt Ltd
10.2021 - 12.2021
Siddartha Group of Educational Academy (SEAT) - Bachelor of Technology, electrical and electronics engineering
06.2017 - 08.2021
Similar Profiles
Avijit MaityAvijit Maity
IT Administrator at Bharosepe Technology Services Private LimitedIT Administrator at Bharosepe Technology Services Private Limited
Jatin PanchalJatin Panchal
Team Lead at SNEX Technology Services Private LimitedTeam Lead at SNEX Technology Services Private Limited
Bala SubramaniBala Subramani
Assistant Manager at Siemens Technology and Services Private LimitedAssistant Manager at Siemens Technology and Services Private Limited