Talented Senior Associate proficient in project planning, scheduling, and oversight. Expert in customer relations and documentation. Ready to offer 10+ years' experience and apply skills to new role
Overview
14
14
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Digital Marketing & Research Senior Associate
Google Operations Center
02.2021 - Current
Market: AMER-SA360 (Feb 2023 - Present)
Optimization of the bid strategies with different bid strategy types towards their goals
Handling the seasonality projects during the peak season in Q4
Working on an automation project that reduces the task handling time by 80%.
Market: APAC-SEA (Feb 2021 - Feb 2023)
Create, set up and optimize paid search campaigns for largest clients across APAC-SEA
Manage account growth through implementing campaign solutions: building campaigns for our high value customers, monitoring and optimizing for performance to meet customer marketing objectives
Proactive, customer focused - Understand client needs and develop opt solutions aligned to customer KPIs
Develop a deep understanding of products and tools, gather and analyze data at account level, campaign level and industry level
Use advanced optimization techniques and work on complex optimization aligned to customers' goals across Search, Google Display Network (GDN), Mobile and YouTube
Develop strategies and solutions that help customers to achieve their objectives
Involved in managing overall campaign operations like Keyword Research and Competitors Analysis, identifying & analyzing appropriate keywords and landing pages, to build and manage profitable
Create and complete timely reports with accounts/campaign metrics, insights, Pacing and observations for client presentation
Owning and managing few Sub projects in the team and executing them with minimum or no scope for errors
Work on weekly, monthly reports for LCS clients
Generate team level reports for Manager on team performance
Prepare reports for few of the biggest clients(Lazada, Shopee) for the sale(6/6 sale, 7/7 sale) etc.
Provide Pre and Post sale analysis along with insights for the LCS clients each month.
Media and Graphics Design – Senior Analyst
Accenture Solutions Pvt. Ltd
01.2017 - 02.2021
Create, set up and optimize paid search campaigns for largest clients across Canada, MCS, APAC – AUNZ, APAC- SEA
Manage account growth through implementing campaign solutions: building campaigns for our high value customers, monitoring and optimizing for performance to meet customer marketing objectives
Proactive, customer focused - Understand client needs and develop opt solutions aligned to customer KPIs
Develop a deep understanding of products and tools, gather and analyze data at account level, campaign level and industry level
Use advanced optimization techniques and work on complex optimization aligned to customers' goals across Search, Google Display Network (GDN), Mobile and YouTube
Develop strategies and solutions that help customers to achieve their objectives
Involved in managing overall campaign operations like Keyword Research and Competitors Analysis, identifying & analyzing appropriate keywords and landing pages, to build and manage profitable
Create and complete timely reports with accounts/campaign metrics, insights, Pacing and observations for client presentation
Generate team level reports for Manager on team performance.
Client Service Executive
First Show Digital
05.2016 - 10.2016
Defining Social Strategies, Brainstorming with Client on Strategies & its Benefits
Information gathering from Client & succinct requirement specification to UX teams
Carrying out Social Promotions as per the Strategy & Sharing Results with Client.
Digital Marketing Associate
SBricks.com: A startup on Home care solutions
10.2015 - 03.2016
Campaign Management Across all social media Channels with expertise in Facebook, Twitter and Google Channels
Content Planning for social media channels and scheduling for postings
Linking of social media accounts and creating a Digital Hub to drive traffic to web
Adwords Campaign Setup Based on Services, Location and offers
Bidding Supervision to maintain first position for Priority Keywords
Goal Conversion code placement and Reporting for the performance of the keywords
Content planning for Text ads and Site-link Extensions so that ads are more effective
High level Strategy for SEM and differentiating between Branding and Conversion Deliverables
Social media Engagement with creative ideas to increase sharing and conversation with target audience
Suggestion of Ideas that can be used to take leverage of New social Media channels like Pinterest, Instagram, etc
Overall Plan to increase Online Visibility and Interconnection of all marketing Collaterals to drive traffic to website.
Associate - DMS
Ogilvy Pennywise
10.2010 - 05.2015
Play key role in the OGM life cycle
Listen (capture in the system) to customers’ problems & then respond to them online based on the feedback received from the customer management team
Provide on-call support to clients (PAN-INDIA) in regard to their queries on application & cases handled
Quarterly meet Team leads & Managers for discussing ideas to normalize the TATs & bring efficiency in the process
Generate weekly, monthly & quarterly MIS reports for clients
Generate reports for Manager on team performance
Train people on usability of the application & importantly on the process laid out for our client
Help maintain healthy relationships within team & instilling assertiveness in team members
Worked on multiple projects at a time and have been the only member handling a sub project completely.
Education
Bachelor of Science - Mathematics And Computer Science
Sri Sai Degree College
Hyderabad, India
04.2005 - 04.2008
MPC – Board of Intermediate Education -
G. Pulla Reddy Junior College
Hyderabad, India
01.2003 - 04.2005
State Secondary Education -
T.R.R Mission High School
Hyderabad, India
01.1997 - 04.2003
Skills
Hands on experience on Google Ads and Account Management
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Personal Information
Date of Birth: 08/13/88
Marital Status: Married
Interests
Travel
Food
Recognition
Organization: Ogilvy Pennywise
Have been awarded the service champion by Vodafone India FIVE times
Organization: Accenture
Recipient of the awards Client Appreciation for Q3'17, The Shining Star and A round of Applause awards in 2019
Organization: Google Operations Center
Recipient of the award Individual Contributor for Q4'22 and Q3'23
Timeline
Digital Marketing & Research Senior Associate
Google Operations Center
02.2021 - Current
Media and Graphics Design – Senior Analyst
Accenture Solutions Pvt. Ltd
01.2017 - 02.2021
Client Service Executive
First Show Digital
05.2016 - 10.2016
Digital Marketing Associate
SBricks.com: A startup on Home care solutions
10.2015 - 03.2016
Associate - DMS
Ogilvy Pennywise
10.2010 - 05.2015
Bachelor of Science - Mathematics And Computer Science
CUSTOMER ADVOCATE SENIOR ASSOCIATE at GOOGLE ADS & GMB, GOOGLE OPERATIONS CENTERCUSTOMER ADVOCATE SENIOR ASSOCIATE at GOOGLE ADS & GMB, GOOGLE OPERATIONS CENTER
Digital Marketing & Research Senior Associate at Google Operations Center, GoogleDigital Marketing & Research Senior Associate at Google Operations Center, Google