Praveen Kumar D
Erumad
Summary
Experienced technical support professional with a strong track record of resolving complex technical issues and improving user satisfaction. Recognized for exceptional troubleshooting and problem-solving abilities, consistently ensuring seamless system functionality. Highly collaborative team member dedicated to achieving results and adapting to evolving needs. Possesses strong communication and technical skills, committed to delivering effective solutions and providing outstanding support to users.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Vcloud Point Private Limited
Chennai
12.2021 - 09.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
Desktop Support Engineer
Bridge Technologies
Chennai, India
05.2019 - 08.2020
- Pc Assembling & all types of drivers installation
- All types of Operating Systems Installing (Windows XP, Windows 7, Windows 8)
- Providing Operating system maintenance, management, customization and trouble shooting
- Providing desktop computer software and hardware support, configuration, repair, maintenance and installation
- Computer networking, internet configuration, Remote assistance, Remote desktop
- Configuring Outlook & Mail Backup
- Installation, configuration DHCP server
- Configuring and Maintaining Print services for the organization
- Troubleshooting LAN issues, coordinating with Internet service providers for Internet related issues
- Coordinated with vendors for hardware replacement and warranty related issues
Education
B.E - ELECTRONICS AND COMMUNICATION ENGINEERING
NANDHA ENGINEERING COLLEGE
01.2018
B.E - ELECTRONICS AND COMMUNICATION ENGINEERING
NANDHA ENGINEERING COLLEGE
01.2018
DIPLOMA - ELECTRONICS AND COMMUNICATION ENGINEERING
ANNDAVAR POLYTECNIC COLLEGE
01.2015
HSC -
GOVT HSS
01.2012
SSLC -
GHS
01.2010
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
- System troubleshooting
- Customer support
- Technical documentation
- Software installation
- Customer relationship management
- Training and mentoring
- Remote support
- Employee training
Activities
- Actively participated in 'Organ donation skit' during innovation day held at Nandha Engineering College
- Actively participated in 'Entrepreneurship Awareness Camp' in NSTEDB held at Nandha Engineering College
Linguisticability
- English, Speaking, Reading, Writing
- Tamil, Speaking, Reading, Writing
- Malayalam, Speaking
Extracurricular Activities
Attended Animation course 'WEB' secured 'B' grade in Academy Of Animation An Multimedia Studio.
Hobbies and Interests
- Cricket
- Football
Disclaimer
I do hereby declare that the particulars of information and facts stated above are true, correct and complete to the best of my knowledge and belief.
Personal Information
- Mother's Name: Bhavani.J
- Date of Birth: 09/16/93
- Gender: Male
- Marital Status: Single
Languages
Tamil
Malayalam
English
Hindi
Timeline
Technical Support Engineer
Vcloud Point Private Limited
12.2021 - 09.2024
Desktop Support Engineer
Bridge Technologies
05.2019 - 08.2020
HSC -
GOVT HSS
B.E - ELECTRONICS AND COMMUNICATION ENGINEERING
NANDHA ENGINEERING COLLEGE
B.E - ELECTRONICS AND COMMUNICATION ENGINEERING
NANDHA ENGINEERING COLLEGE
DIPLOMA - ELECTRONICS AND COMMUNICATION ENGINEERING
ANNDAVAR POLYTECNIC COLLEGE
SSLC -
GHS