PRAVEEN KUMAR DIXIT
Bengaluru
Summary
- Presently associated with Atria Convergence Technologies Bangalore as Deputy Manager managed full spectrum of various portfolios involving Sales, collection & retention, win back, customer fulfillment, shifting process and up selling portfolios to deliver value to the business.
- Strong business acumen in spearheading a gamut of activities pertaining to Sales,
- Customer Service, Collection & Collection.
- Impeccable record of building high performance teams, implementing continuous improvement programs and partnering with multiple global stakeholders; set-up and rolled-out successful quality management in service environment, overachieved expectations and exceeded all set goals by enduring excellent customer relationships
- Comfortable interfacing with clients, suggesting viable strategies/solutions and cultivating relations with them for securing business
- Successful in meeting & setting KPI & SLA targets and planning areas of improvement; excellence in managing end-to-end process operations with focus on quality deliverables within specified service norm
- Forward-focused Leader who effectively balances the needs of employees with organizational policies; rendering leadership & direction to cross-functional teams towards accomplishment of organizational goals
Overview
19
19
years of professional experience
Work History
Deputy Manager-Sales
Atria Convergence Technologies
05.2020 - Current
- Led a team of 20 telesales representatives, consistently achieving monthly activation targets
- Strategically directed team efforts towards qualified leads, consistently achieving an impressive 43% sale conversion rate
- Acquiring fresh leads through a CRP (Customer Referral Program) campaign
- Converting lost leads into opportunities for increased sales
- Collaborated closely with the IT team to streamline processes, resulting in a significant reduction in the turnaround time for prospect-to-work order generation
- Conducted regular training sessions to enhance the team's product knowledge, objection handling, and sales techniques
- Collaborate with marketing to create effective sales collateral and campaigns
- Monitored and analyzed key performance metrics, providing actionable insights to the team to improve performance
- Fostered a high-performance culture through regular feedback, coaching, and recognition programs.
Assistant Manager
Atria Convergence Technologies
06.2016 - 04.2020
- Oversee the entire collections process, including monitoring overdue accounts, sending payment reminders, and managing communication with delinquent customers
- Develop and implement efficient collection strategies to recover outstanding debts while maintaining positive customer relationships
- Analyze customer data and trends to identify factors affecting retention rates
- Design and implement retention strategies to reduce churn and improve customer loyalty
- Continuously review and improve collections and retention processes to enhance efficiency and effectiveness
- Identify opportunities to automate repetitive tasks to streamline operations
- Maintaining a steady collection rate of 94.67% while minimizing involuntary disconnections to a controlled level of approximately 1.7%
- Win-Back Management:
- Develop comprehensive win-back strategies tailored to specific customer segments, with the goal of reacquiring lapsed customers
- Analyzed customer data to segment former customers based on behaviors, preferences, and reasons for churn, enabling targeted re-engagement efforts
- Crafted personalized communication campaigns, including persuasive messages and compelling offers
- Achieving a steady monthly recovery of 40% from the total number of disconnections, maintaining a consistent performance over time
- Accounts & Billing complaint Desk:
- Oversee the resolution of customer complaints and inquiries related to accounts receivable, billing, and payment matters
- Handle escalated and complex complaints, demonstrating a deep understanding of company
- Continuously assess and enhance the complaints resolution process, identifying areas for improvement to streamline operations and enhance customer experience
- Effectively resolving issues to keep reopened complaints at a level below 1% and recurrent complaints below 5% as part of our quality assurance objectives
- Upselling:
- Developed strategic plans to promote higher-tier broadband plans and additional services to existing customers
- Created tailored upselling campaigns for different customer segments to maximize revenue
- Designed and executed time-bound promotions, discounts, and special offers to drive urgency and boost plan upgrades
- Through digital communication and without the need for manual intervention, we have successfully executed an upselling campaign that has consistently generated an additional monthly revenue of approximately 2 lakh rupees.
Team Leader
Atria Convergence Technologies
09.2012 - 05.2016
- Successfully handling below
- Least TAT for customer AC creation
- Customer temporary and permanent disconnection for cable customers
- Activation of both broadband and cable customers through activation desk
- Ensuring 100% pre fulfillment verification calls
- CAF KYC/ related documents availability and digitization
- CAF management and storage
- Supporting out location for CAF digitization
- Monitoring data and document accuracy as per the compliance & norms and updating team/ management about the same
- Tracking and updating reports on open booking/CAF submitted within more than 48 hours to the sales team
- Identifying the training needs across levels through mapping of skills required for particular positions and analyzing the existing level of competencies and providing soft skills, data & document accuracy training to the department
- Generating MIS reports, performing analysis and publishing report on broadband fulfillment
- Preparing audit, cable fulfillment and cable disconnection reports
- Provisioning TL
Provisioning TL
Bharti Airtel Services Ltd
10.2008 - 08.2012
Officer
TATA Tele Services Ltd
06.2007 - 10.2008
Sales officer
Shriram Transport Finance Company Ltd
10.2005 - 11.2006
Sales Executive
Cholamandalam Finance Investment Company Ltd
02.2005 - 10.2005
Education
Bachelor of Science - Electronics & Communication
Nutan Vidyalay Degree Collage
Gulbarga2001
Skills
- Sales Management
- Collection & Retention
- Operation Management
- Stakeholder Management
- Business performance excellence
- Process Optimization
Timeline
Deputy Manager-Sales
Atria Convergence Technologies
05.2020 - Current
Assistant Manager
Atria Convergence Technologies
06.2016 - 04.2020
Team Leader
Atria Convergence Technologies
09.2012 - 05.2016
Provisioning TL
Bharti Airtel Services Ltd
10.2008 - 08.2012
Officer
TATA Tele Services Ltd
06.2007 - 10.2008
Sales officer
Shriram Transport Finance Company Ltd
10.2005 - 11.2006
Sales Executive
Cholamandalam Finance Investment Company Ltd
02.2005 - 10.2005
Bachelor of Science - Electronics & Communication
Nutan Vidyalay Degree Collage
Similar Profiles
SREENATHA ASSREENATHA AS
Senior Executive - EB Sales at Atria Convergence Technologies Ltd.Senior Executive - EB Sales at Atria Convergence Technologies Ltd.
DEEPAK KUMARDEEPAK KUMAR
Senior Executive Enterprise Sales at Atria Convergence Technologies LimitedSenior Executive Enterprise Sales at Atria Convergence Technologies Limited
tharun kumar nateshtharun kumar natesh
Network Engineer at Atria Convergence TechnologiesNetwork Engineer at Atria Convergence Technologies
Mounika Priyadarshini BoppudiMounika Priyadarshini Boppudi
Credit Control & Retention Manager- Operations at Atria Convergence TechnologiesCredit Control & Retention Manager- Operations at Atria Convergence Technologies
Prabhanjan PadakandlaPrabhanjan Padakandla
Client Services Lead Associate at Yahoo! Inc.Client Services Lead Associate at Yahoo! Inc.