Praveen Kumar Kethi
Hyderabad
Summary
- Having more than 5 Years Experience in supporting products and troubleshooting like AdWords & DV360 (Search, Display , Mobile), with in-depth knowledge of various online advertising networks (Search, Display, Mobile, Video etc)
- Strong customer service and communication skills, including the ability to make decisions based on the best interests of the customers.
- Highly responsible and productive under time pressure and able to prioritize high volumes of work.
- Experienced in strategically assessing & achieving client success via sales techniques, including effective questioning, objection handling and competitive selling.
- Expertise in launching and managing paid digital advertising campaigns in Google Ads.
- Delivered against assigned goal, while prioritizing and delivering outstanding customer business experience to Google's advertisers.
- Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.
- Provide strategic advice and help customers get the best return on advertising investment working closely with them in a consultative approach.
- learned about CRM software, such as Salesforce. possess knowledge of the functions of customer relationship management tool, sales cloud, and service cloud.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Digital Marketing Associate
Google Operations Center
Hyderabad
01.2023 - Current
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided timely responses to customer emails and phone calls, and resolved customer complaints in a professional manner.
- Maintained an up-to-date knowledge of company products and services.
- Responded to escalated customer issues promptly and performed basic troubleshooting steps to resolve customer problems quickly.
- Investigated complex cases that require additional research or escalation to higher level support staff members.
- Provided guidance on best practices for using company products or services.
- Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
- Drove customer escalations to resolution by engaging directly with clients.
- Answered incoming calls from clients seeking assistance with crisis related issues.
- Provided customer service support to retain customers and address any inquiries or complaints.
- Provided technical support for customers, troubleshooting hardware and software issues.
- Resolved customer inquiries in a timely manner via phone, email, or chat.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Developed and implemented effective digital marketing strategies to increase website traffic.
- Identified target audience and developed content to engage customers online.
- Provided strategic guidance on digital marketing initiatives.
Senior Consultant
Regalix India Pvt Ltd
Hyderbad
08.2019 - 01.2023
- Having supported AdWords (Search, Display, and Mobile) for more than three years, and possessing in-depth understanding of a variety of online advertising networks (Search, Display, Mobile, Video, etc.)
- Strong customer service abilities, including the capacity to decide what's best for the clients.
- Experienced in strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
- Highly responsible and productive under time pressure, able to prioritize high volumes of work.
- Developed strategies to maximize Return on Investment for both small and medium enterprises, as well as corporate clients.
- Expertise in launching and managing paid digital advertising campaigns in Google Ads.
- Experience working with channel sales, advertisers, agencies, and/or clients.
- Managed and prioritized a portfolio effectively in an advertising or media sales setting, consistently achieving client's targets for business growth.
- Provide strategic advice and help customers get the best return on advertising investment, working closely with them in a consultative approach.
Education
Bachelor of Mass Media - Advertising
K P B Hinduja College
Mumbai01-2016
Skills
- Customer Acquisition
- Campaign Management
- Customer Relations
- Issue Resolution
- Inbound and Outbound Calling
- Complaint Handling
- Customer Engagement
Certification
- Google Ads Display
- Google Ads Fundamentals
- Google Ads Search
- DV360 Fundamental
Timeline
Senior Digital Marketing Associate
Google Operations Center
01.2023 - Current
Senior Consultant
Regalix India Pvt Ltd
08.2019 - 01.2023
Bachelor of Mass Media - Advertising
K P B Hinduja College
Similar Profiles
Gowtham MadanalaGowtham Madanala
CUSTOMER ADVOCATE SENIOR ASSOCIATE at GOOGLE ADS & GMB, GOOGLE OPERATIONS CENTERCUSTOMER ADVOCATE SENIOR ASSOCIATE at GOOGLE ADS & GMB, GOOGLE OPERATIONS CENTER
Priya BograPriya Bogra
Digital Marketing & Research Senior Associate at Google Operations Center, GoogleDigital Marketing & Research Senior Associate at Google Operations Center, Google
ANURAG WATEANURAG WATE
People Partner at Google Operations CenterPeople Partner at Google Operations Center