PRAVEEN KUMAR MENDI
Hyderabad
Summary
Resourceful Quality Lead with extensive experience in E-Commerce, specializing in market-specific legal and cultural practices to optimize content review processes in trust and safety workflows. Proven expertise in lean methodologies for defect reduction and implementing impactful business improvement strategies. Aiming to leverage analytical skills to enhance operational efficiency and ensure compliance across diverse markets.
Overview
10
10
years of professional experience
Work History
Assistant Quality Manager
Wipro Limited
Hyderabad
05.2020 - Current
- Evaluated site performance in relation to Project Baseline targets, Quality Score, and other critical metrics.
- Created detailed reports on process performance, product defects and other quality-related issues.
- Accountable for providing timely and efficient service to clients, and reviewing the operations to take proactive measures to avoid escalations.
- Ensured that the team understands how to leverage resources to address issues, and delegate workload across the leadership team.
- Led more than 20 Quality Analysts and conducted regular performance evaluations.
- Collaborated with client quality team to ensure consistent quality assurance delivery.
- Executed internal audits to pinpoint areas for enhancement.
- Analyzed customer feedback and complaints to determine root causes of issues and develop corrective actions.
Quality Analyst
Cognizant Technology Solutions
Hyderabad
05.2017 - 04.2020
- Prepare client review presentations for weekly, monthly, and quarterly discussions.
- Perform a root cause analysis on the errors made by the team members, with a focus on Process Training, Data Analysis, and Team Management.
- Provide solutions that align with the business and operational goals, and make it more advertiser-friendly.
- Update trackers, create or update tickets, and keep the lead informed of new issues.
- Create and update graphs, charts, and data tables on a weekly, monthly, and quarterly basis.
- Design and implement training and knowledge-sharing sessions: new hire, re-training, process improvement, and updates.
- To make sure that the product advertisements don’t impact User Trust and the brand name of the e-commerce platform.
Senior Analyst
Wipro Limited
Hyderabad
02.2016 - 04.2017
- Reviewed Google Ads for defined policy violations, identifying, analyzing, and enforcing new policies for better user experience.
- Performed proactive research on websites to avoid spam, and generate reports on a daily basis.
- Responded to escalations from internal and external parties within designated service levels.
- Maintained agreed-upon levels of quality and productivity metrics by maintaining reports and tracking the delivery methods.
Technical Marketing Executive
KLR Industries Ltd
Hyderabad
01.2015 - 01.2016
- Conducted market analysis and contributed design insights.
- Highlighted the purpose and value of products during client presentations.
- Ensured timely follow-ups with PPC, Design, and Production on ongoing project statuses.
- Collaborated with production team to draft technical documents.
- Delivered detailed specifications to clients from the design section.
Education
Bachelor of Technology - Mechanical Engineering
Gurunanak Institute of Engineering & Technology
05.2014
Skills
- Proficient Time Management
- Effective Teamwork
- Project Management
- Strategic Development
Timeline
Assistant Quality Manager
Wipro Limited
05.2020 - Current
Quality Analyst
Cognizant Technology Solutions
05.2017 - 04.2020
Senior Analyst
Wipro Limited
02.2016 - 04.2017
Technical Marketing Executive
KLR Industries Ltd
01.2015 - 01.2016
Bachelor of Technology - Mechanical Engineering
Gurunanak Institute of Engineering & Technology
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