PraveenKumar Mohan
Bengaluru
Summary
Detail-oriented and efficient Order Management Analyst with 4 years of experience in overseeing order processing, inventory control, and customer service in fast-paced environments. Skilled in managing and tracking orders from inception to delivery, resolving customer issues, and collaborating cross-functionally to ensure smooth operations. Adept at using order management software and committed to providing exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate III
Mouser Electronics
Bengaluru
06.2021 - Current
- Reviewed and processed customer purchase orders, ensuring data accuracy, compliance with product availability, and adherence to company guidelines.
- Managed customer inquiries regarding order status, product availability, and shipping details.
- Identifying and resolving issues related to orders received through EDI systems.
- Efficiently processed customer quotes by analyzing requirements, preparing pricing information, and generating accurate quotes. Ensured timely communication of quotes to customers, and followed up to close sales and process orders.
- Managed top corporate accounts and high-value customer orders.
- Collaborated with team members to improve customer satisfaction and service delivery.
- Hands-on experience in Accuterm, UVG, and Touchpoint.
Graduate Engineer Trainee
General Electric India T & D Ltd India
Hosur
06.2019 - 08.2020
- I worked in a NABL-accredited lab as a trainee for high-current and high-voltage testing of transformers.
- Conducting test protocols as per IEC/IEEE standards to ensure the final products created by the local organization meet specific requirements and customer expectations.
- Handled inspections for both local and global customers.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
SRM TRP Engineering College
Trichy, Tamilnadu05-2019
Skills
- Order Processing and Fulfillment
- Inventory Management
- Strong attention to detail
- Process Improvement
- Multitasking and Time Management
- Customer Service and Support
- EDI Order Management
- Customer Relationship Management
- Documentation and record-keeping
- Effective communication
- Data Analysis and Reporting
Accomplishments
- Top Performer of the Year 2023: Achieved the highest performance ratings by successfully managing complex orders, achieving the least PPM, resolving customer issues, and leading initiatives that enhanced efficiency and customer satisfaction.
- Extra Mile Performer of the Year 2023: Awarded for exceptional dedication to customer service and order management, consistently exceeding expectations, and driving key process improvements.
- Good Team Player Award – GE T&D India, 2021
Timeline
Customer Service Associate III
Mouser Electronics
06.2021 - Current
Graduate Engineer Trainee
General Electric India T & D Ltd India
06.2019 - 08.2020
Bachelor of Engineering - Electrical And Electronics Engineering
SRM TRP Engineering College
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