Praveen Kumar P.
Chennai,India
Summary
Committed Specialist with experience advising and developing teams for improved output. Forges productive working relationships to aid business growth. Upholds safety and compliance through tactical policy planning and implementation.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
Work history
Senior Validation Specialist (Senior Customer Support)
Sectigo Ltd
2021.08 - 2025.03
- Handle customer inquiries via email and chat, giving prompt answers to customer questions
- Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively
- Provide knowledgeable help to customers and go the extra mile in providing the correct details of customer queries
- Developed, updated, and maintained database of existing and potential customers in [CRM application / Sales force, Zoho, Drift, Microsip]
- Provide technical &customer support to Enterprise customers, Partners, Resellers
- Receive inbound customer emails /calls & place outbound follow up during scheduled hours, providing an excellent customer support
- Managing the customer support department’s day-to-day functions
- Responding to escalated customer support issues
- Assisting and explaining the validation process to customers to pass on the validation process to receive the certificate for their websites
- Investigate websites for malware & revoke (Secure Socket Layer) SSL Certificates
- Worked with [Quality team] to resolve problems, improve operations and provide exceptional customer service
- Communicate with clients via support ticketing tools like Salesforce, Email, & Chat (Drift & Zoho)
Associate - Data Extraction
HCL Technologies
2020.12 - 2021.05
- Company Overview: Internship During Corona Pandemic
- Document Extraction identifies data from the image and converts data into respective file
- OCR (Optical Character Recognition) converts scanned or image-based content into machine-readable text
- The IDORAN Tool will work as interface between image and Pdf files
- And it helps to convert the other languages to English
- Document contains several forms of fields like Invoice Number, Invoice Date, Part Spend, Descriptions, Total Value
- The Process will identify field names, values, and pair together in their respective fields
- Those fields are mapped with values, and it helps us to calculate the exact result
- Implementing customer support processes to enhance customer satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Validation of files is done with sometimes manually to correct the values and do primary & secondary Validation
- Internship During Corona Pandemic
Support Analyst
Disprz Pvt Ltd
2019.02 - 2019.09
- Provide front-line primary technical support to end users on various technical related issues
- Resolving Service tickets in a timely manner according to SLA
- Provide exceptional customer service for domestic and international processes
- Support clients through live session (Monitor live session and help them for any technical related issues)
- Escalate the issues to the concern department and make sure to resolve their ticket issues with the given SLA
- Help them with platform related queries and update them if any new updates releases will give demo how to use platform
Area Sales Manager
Antares Medical Services Pvt Ltd
2017.02 - 2018.05
- Analyze the Market trend and increase the sales values of company products
- Pitch the sales in hospitals and achieve my target as well as my team targets
- Allocating Sales Representatives to corresponding city and guide them and help to generate business volumes
- Maintain good relationships with existing customers and generate new leads
- Reporting to my directors daily with an excel sheet and analyses possible ways to achieve more targets
- Keep up to date eye on market with new products and competitors
- Overseeing sales processes, managing sales data, and preparing sales reports
Student Support
School Guru Edu Serve Pvt Ltd.
2015.09 - 2016.03
- To Maintain overall operations for Chennai city with institutions and meet government officer for new updates
- Check all the related documents of students like birth certificate, 10th, 12th Marksheets and cross verify it (Document Verification)
- Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively
- Managing the customer support department’s day-to-day functions
- Responding to escalated customer support issues
- Leading sales team and guiding them to achieve their Monthly, Yearly targets
- Maintain good relationship with TOU and get updates from them and communicate to my head office in Mumbai
- Arranging Meetings with Board Members, directors, Government Officer for upcoming releases and updates
- Maintain an Excel sheet of student’s documents and schedule exam center for PAN India
Sales Executive
Clinical Automation Services Pvt Ltd.
2013.04 - 2015.08
- Analyze prospective hospitals and meet technician, Medical in charge department
- Get proper dates to follow up and give demo correspondingly
- Maintain good relationships with existing customers and generate new leads
- Achieve Monthly, Quarterly targets properly and generate new leads through reference
- Researching and analyzing sales options in the given territory
- Preparing, and drafting proposals and quotes
Education
BE - Electrical and Electronics Engineering
Thangavelu Engineering College
HSC - Computer Science
Savithri Ammal Oriental Higher Secondary School
SSLC - undefined
Savithri Ammal Oriental Higher Secondary School
Skills
- Sales Force
- OMS – Order Management System
- Data Validation
- CRM
- Networking
- Customer Support
- Documentation
- Sales Management
- Technical support
- Business Development
Custom
I hereby solemnly declare that all the above furnished information is true to the best of my knowledge and belief.
Personal Information
- Date of birth: 12/21/89
- Gender: Male
- Nationality: Indian
- Marital status: Married
Languages
English
Proficient (C2)
Hindi
Native
Tamil
Fluent
Affiliations
- Cricket
- shuttlecock
- Photography
- Gym
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Senior Validation Specialist (Senior Customer Support)
Sectigo Ltd
2021.08 - 2025.03
Associate - Data Extraction
HCL Technologies
2020.12 - 2021.05
Support Analyst
Disprz Pvt Ltd
2019.02 - 2019.09
Area Sales Manager
Antares Medical Services Pvt Ltd
2017.02 - 2018.05
Student Support
School Guru Edu Serve Pvt Ltd.
2015.09 - 2016.03
Sales Executive
Clinical Automation Services Pvt Ltd.
2013.04 - 2015.08
HSC - Computer Science
Savithri Ammal Oriental Higher Secondary School
SSLC - undefined
Savithri Ammal Oriental Higher Secondary School
BE - Electrical and Electronics Engineering
Thangavelu Engineering College