Praveen Kumar Patle
Bangalore,KA
Summary
Experienced Technical Lead with over 9 years of expertise in BFSI application support, specializing in managing critical regulatory reporting applications. Proven track record in L2 and L3 support, ensuring compliance and operational excellence for high-stakes systems. Skilled in TOIL management, leveraging automation and Application Performance Monitoring (APM) tools to optimize system reliability, reduce downtime, and drive efficiency. Proficient in Oracle SQL, UNIX, Shell Scripting, and production support tools, with strong leadership in fostering high-performing teams aligned with business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Lead
HCL Technologies
04.2022 - Current
- Led a 12-member team managing 8+ critical regulatory banking applications across UK, US, and APAC regions, ensuring seamless operations and 24/7 coverage through effective ROTA planning.
- Conducted staff appraisals, regular 1-1s, and skill gap analysis to foster professional growth and maintain high team performance.
- Played a pivotal role in recruitment, including interviewing and onboarding new hires, and mentoring team members on technical and professional skills.
- Implemented SRE practices to develop monitoring and observability frameworks to ensure proactive issue resolution.
- Spearheaded TOIL management initiatives to reduce manual interventions and automate processes, enhancing operational efficiency.
- Implemented SRE (Site Reliability Engineering) practices to optimize system performance, scalability, and reliability, driving a proactive support model.
- Designed and implemented APM tool alerts for real-time monitoring, enabling early issue detection and improving system reliability.
- Managed support ticket backlogs, prioritizing issues based on urgency and impact, and ensured adherence to SLAs.
- Conducted analysis of ticket data to identify trends and drive continuous improvement in handling and resolution processes.
- Acted as the primary escalation point for critical support issues, ensuring timely resolutions and effective communication with stakeholders.
- Enhanced knowledge base and wiki documentation, ensuring accuracy and accessibility for team operations.
- Reviewed and approved technical articles and training materials, ensuring team members acknowledged and understood the content.
- Collaborated with global business and finance users to address challenges, align on priorities, and improve system performance.
- Prepared and conducted monthly service reviews with customers, sharing updates on performance metrics, SLA adherence, and proposed improvements.
- Possess in-depth knowledge of regulatory frameworks, including CCAR, Stress Testing, UK PRA COREP & Liquidity, 14A, IFRS9, Sub-ledger Accounting, and CAD Ratio.
- Supported internal and external audits, providing evidence for F3 audit closures and ensuring compliance with regulatory standards.
- Conducted fortnightly problem management governance, addressing recurring issues, tracking trends, and improving system stability.
- Facilitated daily team standup meetings to discuss ongoing incidents, share updates, and provide feedback from management.
- Developed a two-year strategic roadmap for the application support team, aligning goals with organizational objectives.
- Liaised with other support leads and management to rebalance resources and ensure appropriate attention to support issues.
Senior Software Engineer
HCL Technologies
03.2018 - 03.2022
- Led a 5-member team responsible for delivering critical FED CCAR regulatory reporting, ensuring timely and accurate submissions to meet compliance requirements.
- Managed high-priority incidents, including application outages and revenue-impacting issues, by coordinating with stakeholders and ensuring swift resolution.
- Acted as a technical escalation point for complex incidents, providing root-cause analysis and solutions to prevent recurrence.
- Directed production support activities, addressing user queries, generating reports, and resolving data-related issues in compliance with SLAs.
- Conducted risk and controls assessments, incident analysis, and scenario planning to mitigate operational risks and ensure system stability.
- Facilitated production code changes, including requirements gathering, development, testing, and deployment, collaborating closely with development and SL3 teams.
- Delivered technical mentorship and training to team members, enhancing their problem-solving skills and knowledge of best practices.
- Coordinated with onshore and offshore teams to manage concurrent technical deliverables across multiple projects, ensuring seamless operations.
Software Engineer
HCL Technologies
02.2015 - 02.2018
- Provided L2 support for business-critical applications, ensuring swift resolution of incidents and minimizing downtime.
- Analyzed and fixed data-related issues at the code level, including static data mapping and maintenance based on user requirements.
- Monitored and managed batch jobs using Control-M, ensuring smooth processing and timely issue resolution.
- Handled user account management and change requests, adhering to SLAs and best practices via ServiceNow.
- Supported application releases and migrations, performing environment setup, health checks, and post-deployment validations.
- Collaborated with cross-functional teams (RTB, UNIX, DBA) to address recurring issues and drive problem management initiatives.
- Created and updated knowledge base articles (KCS) to improve response times and streamline issue resolution processes.
- Assisted in disaster recovery (DR) tests and ensured infrastructure readiness for production and UAT environments.
Education
B.E. - Information Technology
RGPV University
Bhopal06-2014
High School Diploma -
Jawahar Navodaya
Seoni03-2010
Skills
- Linux/Unix/Windows Server, Cloud platform(AWS)
- SQL, PL/SQL, Oracle Database
- Shell scripting
- Splunk, Geneos, Dynatrace, New Relic
- ServiceNow, BMC Remedy, Confluence, Jira
- Control-M, Ansible
- Tableau, SAP BO, AXIOM
- CyberArk, OpenShift
CORE COMPETENCIES
- Team Leadership and Collaboration
- Experienced with ITIL Processes (Dashboard Creation, Incident and Problem Management Governance)
- Client and Stakeholder Engagement
- Root-Cause Analysis and Troubleshooting
- Adhering to SRE practice: ensuring monitoring and observability
- Skilled in Application Monitoring and Alerting Tools
- Process Improvement and Automation
- Change and Release Management
- Technical Expertise in SQL, UNIX, Shell Scripting, and Control-M
- Data Analysis and writing complex SQL queries for Reporting
Certification
- ITIL Foundation Certification
- New Relic Associate Certification
- AWS Certified Cloud Practitioner
Timeline
Technical Lead
HCL Technologies
04.2022 - Current
Senior Software Engineer
HCL Technologies
03.2018 - 03.2022
Software Engineer
HCL Technologies
02.2015 - 02.2018
B.E. - Information Technology
RGPV University
High School Diploma -
Jawahar Navodaya
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