Praveenkumar R

18+ years with diverse experience in AWS, AZURE, VMware, DevOps, Continuous Monitoring, IVR platform, Operational Application-Production support & Lean Process Management. ITIL V3 foundation certified. Onsite experience working from client’s premises. Worked as an Onsite platform operations coordinator between Client & Off-shore team. Primarily engaged in gathering requirements for 24/7 support based on ITIL Methodologies, training offshore staff on various SOPs. Provide monthly performance metrics to the Senior Management as well as to clients. Act as a Liaison between Client Services Managers and Platform Operations team. In depth understanding of customer service operations, Business to Business support, self-motivated, with ability to work in an unstructured environment with little direction. A committed team player, with proven ability to exceed goals, share best practices and drive continuous process improvements. Has a high degree of commitment and can be relied upon to complete assigned task, Proactive and energetic to work in mission-critical and start up environment. Managing and operation of infrastructure in AWS and On-Premise clouds. Managed and monitored customer instances/servers for uptime and reliability Participated in product engineering meetings to ensure product features and patches comply with cloud deployment standards. Manage a global team of full-time employees, managed services, and vendor partnerships Handle escalated issues and work closely with the operations team to resolve issues. Validate problem descriptions and perform detailed problem diagnosis. Supporting Shift Leads in management / coordination of shift work where necessary Provide solution guidance to the team by inculcating leading practices in the recommended designs, patterns, leading practices, solution architecture, performance & design considerations. Manage all aspects of a highly technical team operating a large-scale Software as a Service, Infrastructure as a Service and Cloud as a Service. Reviewing and managing technical requirements and business functional requirements for establishing new cloud messaging platforms (Slack). Weekly and Monthly report on all projects tasks and hours report to internal and external stakeholders for accounting purposes DevOps tools management and automation – Gitlab CE, Jenkins, Dockers and Nexus. Continuous Monitoring tools Nagios, Datadog Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

• Identified as Onsite coordinator to manage the projects associated with IT Operations project from USA (Omaha, Nebraska)
• Based on the performance and effective client coordination, identified as an Off shore lead to manage the project associated with IT operations from Off-Shore (Chennai)
• Implemented Continuous Improvement process and succeeded in deploying applications with 100% success rate.
• Worked in ITIL & ITSM tool implementation for internal organization.
• Provided effective ISP support to the customers & Rewarded with appreciation letters from clients consistently based on the performance.
• Certified as consistent performer for achieving the targets across the production floor.
• Identified as a process trainer to train the Client & off- shore members.
• Received appreciations from clients consistently for handling various critical deployments and delivering that on time without errors.
• Consistent appreciation from client (ASA solutions) for providing a quality & top-notch service in application support during the tenure.
• Received long service award & certificate from sensiple software solutions for providing a reliable and quality support for 5+ Years with the organization.
• Functioned as a delivery manager for Migrating Cross Platform Infrastructure from On-Premise to AWS Cloud with Secure Architecture.
• Established Private Cloud using VMware Technologies and Migrated the current system from AWS to Private Cloud as per customer requirement.

18+ years

• Passport Number: S2161617
• Date of Birth: 08/21/84

ITIL V3 foundation