PRAVEEN KUMAR RAJU

• Directed and controlled 401K, medical, dental and vision benefit packages.
• Audited benefit programs and agreements to optimize service delivery.
• Educated new hires about different benefit plans.
• Assessed client requirements and developed targeted benefits solutions.
• Reduced benefits expenses by revamping company plans for dental, life and disability.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed team communications and information for meetings.
• Expedited benefit delivery by establishing working relationships with benefit providers.

• Received and processed stock into inventory management system.
• Used coordination and planning skills to achieve results according to schedule.
• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Properly processed deposits, withdrawals and payments for customers on daily cases/Tickets.
• Examined financial statements and records to collect important details and verify calculations.
• Monitored transactions and customer behavior to identify signs of fraud.

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• Settled funds and verified accuracy in internal accounting system.
• Processed verification of deposit accounts before performing transaction.

• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Kept high average of performance evaluations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Developed and implemented office management procedures to increasing training team productivity and accuracy.