Praveen Kumar S
Chennai
Summary
Dedicated Salesforce Administration and Development expert with a comprehensive understanding of CRM processes. Proven ability to streamline workflows, customize solutions, and enhance overall system performance. A results-oriented professional committed to driving business success through effective Salesforce implementation and continuous optimization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hardware IT Support
System Care Solution pvt ltd
Chennai
2022.01 - 2023.11
- Demonstrated advanced product knowledge to solve customer issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Used remote login tools to assist clients with technical and product questions.
- Conducted workflow analysis, space design or cost comparison analysis.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained positive working relationship with fellow staff and management.
- Evaluated software or hardware to recommend improvements or upgrades.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained inventory records of all hardware components within the organization's network.
Education
BSC - Information Technology(IT)
Vels University
Chennai2020-07
Higher Secondary Examination - 12th
Brotherhood Matriculation Higher Secondary School
Chennai2017-05
Secondary Examination - 10th
Brotherhood Matriculation Higher Secondary School
Chennai2015-05
Skills
- HTML
- HTML & CSS
- Salesforce
- Lightning
- CSS
- SQL
- JavaScript
- Apex
- Microsoft Office
Languages
TAMIL
First Language
English
Upper Intermediate (B2)
B2
KANNADAM
Upper Intermediate (B2)
B2
Certification
- January 2023 – July 2024
Salesforce Administration and Development, GreenDarts Infotech, Chennai.
INTERNSHIPS
- August 2023 – January 2024
Salesforce Administration and Development at GreenDarts Infotech Pvt.ltd, Chennai.
Enthusiastic and detail-oriented Salesforce Administration and Development intern with a strong foundation in CRM concepts and a keen interest in honing practical skills. Eager to leverage academic coursework and theoretical knowledge to gain hands-on experience in configuring, customizing, and maintaining Salesforce solutions. Excited to collaborate with seasoned professionals, contribute to real-world projects, and immerse myself in the dynamic environment of Salesforce administration and development.
Timeline
Hardware IT Support
System Care Solution pvt ltd
2022.01 - 2023.11
BSC - Information Technology(IT)
Vels University
Higher Secondary Examination - 12th
Brotherhood Matriculation Higher Secondary School
Secondary Examination - 10th
Brotherhood Matriculation Higher Secondary School
- January 2023 – July 2024
Salesforce Administration and Development, GreenDarts Infotech, Chennai.
Similar Profiles
SUMIT KUMAR SHUKLASUMIT KUMAR SHUKLA
System Administrator at Jubilant Ingrevia Ltd, Atos Solution & System Pvt. LtdSystem Administrator at Jubilant Ingrevia Ltd, Atos Solution & System Pvt. Ltd
Retno DewiRetno Dewi
Marketing Specialist at System Gallery Solution It.Marketing Specialist at System Gallery Solution It.
Uma GondUma Gond
Sr. US HR Generalist at American Cyber System (ACS) Solution, Domain: StaffingSr. US HR Generalist at American Cyber System (ACS) Solution, Domain: Staffing