Praveen Kumar S
Chennai
Summary
Dedicated Salesforce Administration and Development expert with a comprehensive understanding of CRM processes. Proven ability to streamline workflows, customize solutions, and enhance overall system performance. A results-oriented professional committed to driving business success through effective Salesforce implementation and continuous optimization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hardware IT Support
System Care Solution pvt ltd
Chennai
01.2022 - 11.2023
- Demonstrated advanced product knowledge to solve customer issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Used remote login tools to assist clients with technical and product questions.
- Conducted workflow analysis, space design or cost comparison analysis.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained positive working relationship with fellow staff and management.
- Evaluated software or hardware to recommend improvements or upgrades.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained inventory records of all hardware components within the organization's network.
Education
BSC - Information Technology(IT)
Vels University
Chennai07-2020
Higher Secondary Examination - 12th
Brotherhood Matriculation Higher Secondary School
Chennai05-2017
Secondary Examination - 10th
Brotherhood Matriculation Higher Secondary School
Chennai05-2015
Skills
- HTML
- HTML & CSS
- Salesforce
- Lightning
- CSS
- SQL
- JavaScript
- Apex
- Microsoft Office
Languages
TAMIL
First Language
English
Upper Intermediate (B2)
B2
KANNADAM
Upper Intermediate (B2)
B2
Certification
- January 2023 – July 2024
Salesforce Administration and Development, GreenDarts Infotech, Chennai.
INTERNSHIPS
- August 2023 – January 2024
Salesforce Administration and Development at GreenDarts Infotech Pvt.ltd, Chennai.
Enthusiastic and detail-oriented Salesforce Administration and Development intern with a strong foundation in CRM concepts and a keen interest in honing practical skills. Eager to leverage academic coursework and theoretical knowledge to gain hands-on experience in configuring, customizing, and maintaining Salesforce solutions. Excited to collaborate with seasoned professionals, contribute to real-world projects, and immerse myself in the dynamic environment of Salesforce administration and development.
Timeline
Hardware IT Support
System Care Solution pvt ltd
01.2022 - 11.2023
BSC - Information Technology(IT)
Vels University
Higher Secondary Examination - 12th
Brotherhood Matriculation Higher Secondary School
Secondary Examination - 10th
Brotherhood Matriculation Higher Secondary School
- January 2023 – July 2024
Salesforce Administration and Development, GreenDarts Infotech, Chennai.
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