"Highly skilled in account management and collections, with expertise in:
- Negotiation and financial hardship understanding
- Persuasive communication and relationship-building
- Analytical skills for payment tracking and discrepancy resolution
- Document verification (payment records, identity, contracts)
- Delinquency reduction and client retention
Detail-oriented and relationship-focused, I excel in seamless account management, efficient collections, and precise document verification."
Hi, I’m
Praveen Kumar Shakha
New Delhi
Summary
Overview
8
years of professional experience
Work History
ProgfinNew Delhi
Collection Executive
12.2022 - Current
Job overview
- Reconciled customer accounts after successful collections have been made.
- Reviewed and updated payment plans with customers to ensure timely payments were received.
- Worked closely with internal departments such as Accounting, Sales and Marketing to resolve outstanding customer debts.
- Investigated discrepancies between customer payments and invoices, resolving any issues that arose from this process.
- Analyzed customer accounts to determine appropriate collection strategies based on individual circumstance.
- Prepared documents such as letters, emails, notices, affidavits and court pleadings in support of legal action when necessary.
OLX AutosNew Delhi
Sales Advisor
05.2021 - 11.2022
Job overview
- Performed cold calling to generate leads for prospective clients.
- Performed document verification of the car.
- Educated customers about sales processes, warranty requirements and service standards.
- Collaborated with potential customers via phone to arrange car inspection appointments.
- Followed up with customers to build long-term relationships and successful referrals.
TeleperformanceIndore
Customer Care Executive
01.2018 - 02.2020
Job overview
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Assisted customers with product selection based on individual needs.
- Resolved billing issues and disputes through effective problem solving techniques.
- Trained new staff on company customer service policies and procedures.
Gamma Process HubHyderabad
Sales Executive
05.2016 - 08.2017
Job overview
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Used to sell Naaptol products via tele sales, worked for both inbound and outbound services.
Education
S.S Tegnoor Degree CollegeGulbarga
Bachelor of Science from BCA
07-2016
University Overview
Govt PU Boys College MPHSGulbarga
Associate of Science from Science Education
07-2011
University Overview
Skills
- Patience and Persistence
- Client Confidentiality
- Automated Account Review
- Word Processing
- Account Monitoring
- Customer Relationship Management
- Credit and collections
- Documentation and Recordkeeping
- Debt Repayment Negotiation
- Payment Scheduling
Languages
Languages
- Kannada ( read, write, speak )
- English ( read, write, speak )
- Hindi ( speak )
- Telugu ( speak )
Timeline
Collection Executive
Progfin
12.2022 - Current
Sales Advisor
OLX Autos
05.2021 - 11.2022
Customer Care Executive
Teleperformance
01.2018 - 02.2020
Sales Executive
Gamma Process Hub
05.2016 - 08.2017
S.S Tegnoor Degree College
Bachelor of Science from BCA
Govt PU Boys College MPHS
Associate of Science from Science Education
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