PRAVEEN KUMAR Y
Training And Transactional Quality
Bengaluru
Summary
Versatile Executive offering 6years track record of overseeing and managing banking operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.
Overview
2
2
Certifications
Work History
Lead Trainer [Federal Bank Process]
Concentrix Services India Private Limited
- Roles and Responsibilities:
- Developed and delivered training programs to enhance employee skills and knowledge.
- Assessed training needs through performance evaluations and feedback sessions.
- Implemented new training methodologies to improve engagement and retention rates.
- Mentored junior trainers, providing guidance on best practices and instructional techniques.
- Created comprehensive training materials, including manuals and e-learning modules.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
Quality Analyst (Federal Bank)
Concentrix Services India Private Limited
- Analyze statistical data to understand why problems occur and to identify patterns.
- Develop, review, and update quality standards.
- Ensure that products meet regulatory and compliance standards.
- Provide feedback and suggestions for improving the product quality.
- Perform compliance audits basis the business requirement.
- Roles and Responsibilities:
Escalation Desk (Complaint resolution team)
Concentrix Services India Private Limited
- Identify, Initiate, and analyze the process of escalation based on each scenario.
- Record incidents and its status in CRM (Customer Relationship Management)
- Develop an escalation plan based on each customer issue.
- Inform the customers of the status regularly.
- Roles and Responsibilities:
Customer Service Executive (Federal Bank Process)
Concentrix Services India Private Limited
- Designing customer service policies and procedures, and monitoring the customer service process
- Supervising a team of customer service representatives, and mentoring them
- Resolving customer issues and complaints, and helping customers achieve positive outcomes
- Asking for customer feedback and conveying it to the team
- Standardizing the delivery of customer service, and ensuring that customer inquiries are handled promptly and efficiently
- Creating a pleasant work environment for customer service professionals
- Roles and Responsibilities:
Education
Matriculation -
Kerala Samajam Model School (ICSE)
06-2013
B.Com - Accounts Hons
Karim City College (Kolhan University)
06-2018
Intermediate - Commerce
Kerala Samajam Model School (ICSE)
06-2015
Skills
Interpersonal skills
Operations management
Executive support
Customer-oriented
Team leadership
Quality management
Motivation
Certification
Introduction to “Anti-Money Laundering Regulations” from Alison
Personal Details
Father’s Name: Y.V.Ramdeo
Date of Birth: 1997-07-24
Nationality: Indian
Marital Status: Married
Hobbies: Playing Cricket
I hereby declare that the above statements are true to the best of my knowledge and belief.
Date:
Place: Bengaluru
Timeline
Customer Service Executive (Federal Bank Process)
Concentrix Services India Private Limited
Escalation Desk (Complaint resolution team)
Concentrix Services India Private Limited
Lead Trainer [Federal Bank Process]
Concentrix Services India Private Limited
Quality Analyst (Federal Bank)
Concentrix Services India Private Limited
Matriculation -
Kerala Samajam Model School (ICSE)
B.Com - Accounts Hons
Karim City College (Kolhan University)
Intermediate - Commerce
Kerala Samajam Model School (ICSE)