Summary
Overview
Work History
Education
Skills
Certification
Personal Details
Timeline
Generic
PRAVEEN KUMAR Y

PRAVEEN KUMAR Y

Training And Transactional Quality
Bengaluru

Summary

Versatile Executive offering 6years track record of overseeing and managing banking operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.

Overview

2
2
Certifications

Work History

Lead Trainer [Federal Bank Process]

Concentrix Services India Private Limited
  • Roles and Responsibilities:
  • Developed and delivered training programs to enhance employee skills and knowledge.
  • Assessed training needs through performance evaluations and feedback sessions.
  • Implemented new training methodologies to improve engagement and retention rates.
  • Mentored junior trainers, providing guidance on best practices and instructional techniques.
  • Created comprehensive training materials, including manuals and e-learning modules.
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.

Quality Analyst (Federal Bank)

Concentrix Services India Private Limited
  • Analyze statistical data to understand why problems occur and to identify patterns.
  • Develop, review, and update quality standards.
  • Ensure that products meet regulatory and compliance standards.
  • Provide feedback and suggestions for improving the product quality.
  • Perform compliance audits basis the business requirement.
  • Roles and Responsibilities:

Escalation Desk (Complaint resolution team)

Concentrix Services India Private Limited
  • Identify, Initiate, and analyze the process of escalation based on each scenario.
  • Record incidents and its status in CRM (Customer Relationship Management)
  • Develop an escalation plan based on each customer issue.
  • Inform the customers of the status regularly.
  • Roles and Responsibilities:

Customer Service Executive (Federal Bank Process)

Concentrix Services India Private Limited
  • Designing customer service policies and procedures, and monitoring the customer service process
  • Supervising a team of customer service representatives, and mentoring them
  • Resolving customer issues and complaints, and helping customers achieve positive outcomes
  • Asking for customer feedback and conveying it to the team
  • Standardizing the delivery of customer service, and ensuring that customer inquiries are handled promptly and efficiently
  • Creating a pleasant work environment for customer service professionals
  • Roles and Responsibilities:

Education

Matriculation -

Kerala Samajam Model School (ICSE)
06-2013

B.Com - Accounts Hons

Karim City College (Kolhan University)
06-2018

Intermediate - Commerce

Kerala Samajam Model School (ICSE)
06-2015

Skills

Interpersonal skills

Operations management

Executive support

Customer-oriented

Team leadership

Quality management

Motivation

Certification

Introduction to “Anti-Money Laundering Regulations” from Alison

Personal Details

Father’s Name: Y.V.Ramdeo

Date of Birth: 1997-07-24 

Nationality: Indian 

Marital Status: Married

Hobbies: Playing Cricket

 I hereby declare that the above statements are true to the best of my knowledge and belief. 

Date: 

Place: Bengaluru

Timeline

Customer Service Executive (Federal Bank Process)

Concentrix Services India Private Limited

Escalation Desk (Complaint resolution team)

Concentrix Services India Private Limited

Lead Trainer [Federal Bank Process]

Concentrix Services India Private Limited

Quality Analyst (Federal Bank)

Concentrix Services India Private Limited

Matriculation -

Kerala Samajam Model School (ICSE)

B.Com - Accounts Hons

Karim City College (Kolhan University)

Intermediate - Commerce

Kerala Samajam Model School (ICSE)
PRAVEEN KUMAR YTraining And Transactional Quality