Praveen Prabhakar P
Bengaluru
Summary
Expert on business and systems requirements, user acceptance testing, and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Communicative and collaborative with a proven history of improving processes, controls, and operations to support corporate growth and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Techno Functional Business Analyst
Davies Consulting Pvt. Ltd
08.2021 - 02.2024
- Central Data Services and Reporting Control team is responsible for building and maintaining critical data flow controls which assists global business decision making and strategy
- Team coordinates with business end users, control consumer teams and IT teams on regular basis and uses agile methodology to manage project
- Develop new controls or enhance existing controls as per business requirements, in Data 360 Analyze application
- Controls majorly consist of reconciliation and QA data flows
- Use Python scripts along with Data 360 modules to enhance or build new controls
- Also, use Data 360 script to update existing controls
- Assist consumer teams and end users to analyze issues with control reports and plan updates in control flows as required
- Align plan with Agile workflow and prioritization, after coordinating with end users and management
- Coordinate with global business users and IT teams to plan and deploy any new controls or enhancements after thorough unit and regression testing
- Part of team to develop generic config QA module and Break rolling module
- The project successfully improved efficiency by reducing individual control flows and saving extensive time in break management
- Identified irrelevant data fields in existing control flows and worked towards removing the same, thus reducing control execution time and improving readability of data flows.
Techno functional business analyst
Sapient Consulting Private Limited
11.2017 - 09.2020
- Analyze impact on Reconciliation configurations and Strategies, due to enhancements in sales report reconciliation application
- Update Reconciliation configurations and Strategies in UAT environment, create test cases and test scenarios
- Run Unit, Regression and Progression Tests on Reconciliation configurations and Strategies in UAT environment, gather results and evidence
- Upon successful testing, coordinate with BAU and operation management teams to communicate enhancements and avail approvals for changes in production environment
- Create runbook, coordinate with product development and technical support teams to create back-ups and schedule deployment of changes in production environment
- Coordinate deployment activities, update Reconciliation configurations and Strategies in production environment, and ensure continuity of BAU and operational activities
- Successfully managed critical implementation activity for the team alone during resource crunch period, inviting appreciation from the senior management and business management
- Created technical knowledge-base on the SSIS platform used for reconciliation application, first of its kind which proved handy for training activities.
Operations Manager
Deutsche Bank Operations International
11.2008 - 12.2016
- Manage a 14-member team; interact and co-ordinate with the global business management, onshore and offshore sales-reporting teams, research, and development-technical teams
- Ensure control processes in place; maintain Cross Training plans and management
- Assist AVP (Assistant Vice President) in operational tasks including global operational calls (Operational and Project Review Boards)
- Monitor Capacity Modeling and Key Performance Indicator data
- Supervise technical assistance to application users; gather and lead implementation of process improvement plans; monitor and ensure successful UATs (User Acceptance Tests) to assist the application development and maintenance team
- Monitor publishing of periodic business reports to business management
- Monitor work allocation and time management, quality analysis and provide feedback to executives and supervisors
- Monitor Key Operating Procedures (KOP), ensure periodic review and sign off
- Engage in regular career and performance discussions with team; review people and team objectives' status; discuss development areas and action plans; monitor implementation
- Led transitioning the current process from the previous vendor to the in-house operations department
- Successfully initiated and led numerous process automation, enhancement, and mapping projects; automation of key tasks to improve data integrity and optimize resource utilization; contributed to achieving 5 FTE saves for the bank due to automation and enhancements in 2015
- Achieved and maintained 100% QA process on critical tasks, thus improving performance, control, and efficiency
- Led UAT on system based 4-EYE module
- Identified critical control gaps and initiated fixing the same in global sales application, as part of ensuring optimum control in the process
- Initiated and achieved streamlining the ‘Leaver's inactivation and access revocation' process; enabling to receive real time and accurate information on sales leavers and thus ensuring that the sales reports and access privileges are updated real time
- This improved quality and control drastically
- Initiated and partnered with EUDA team to enhance product knowledge tests from written tests to cyber tests
- Coordinated with IT SPOCS to improve the quality and coverage of previous knowledge base, detailing definition of key tasks and roles
- Created and provided first scenario based PKT for the process; helping in analyzing the analysts' understanding on key process scenarios and decision making; helps on focusing on key areas as feedback to analysts, encouraging client-centric service
- Initiated and delivered multiple performances aiding sessions such as improving email skills and process refresher trainings for analysts
- Led multiple team building activities, an active participant in all recreational activities in the organization
- Part of a 5-member team to win Case Study competition conducted by DBOI as part of Control awareness week 2014, across all India service centers
- Won 1st place at Bengaluru level and 3rd place at PAN India level
- Delivered multiple presentation sessions on Sales Reporting (SR), its significance, opportunities and development to internal teams, clients, and stakeholders, thus bringing effective coordination and partnership.
Senior Transaction Processing Officer
Mphasis Limited
10.2006 - 11.2008
- Worked as Subject Matter Expert (SME) for Deutsche Bank data management team
- Create, update, and maintain static data of salespeople, sales teams and clients in global reporting application
- Create, control, and manage access privileges for salespeople and business managers in global reporting application
- Assist salespeople and business managers on technical issues as first point of contact, liaise with application development and maintenance teams for further assistance
- First point of escalation for analysts and sales-business users
- Reports issues timely to operations manager
- Contributed to numerous process improvement projects and team building activities
- Recognized with crucial role and opportunity for transitioning process to in-house department in Deutsche Bank.
Education
Master of Science in Information Technology (MSc. IT) -
AMS Engineering College, Tamil Nadu, India (Periyar University)
Namakkal, Tamil Nadu, India03.2005
Skills
- Python
- SQL
- Agile Methodology
- MS Office
- Team and Project Management
- Requirements Gathering
- Data Analysis
- User Acceptance Testing
- Process improvement
- Workflow Analysis
- Quality Assurance
- Gap analysis
- Stakeholder Management
- Operations Management
- Release planning
- Documentation
Personal Information
Title: Techno Functional Business Analyst
Timeline
Techno Functional Business Analyst
Davies Consulting Pvt. Ltd
08.2021 - 02.2024
Techno functional business analyst
Sapient Consulting Private Limited
11.2017 - 09.2020
Operations Manager
Deutsche Bank Operations International
11.2008 - 12.2016
Senior Transaction Processing Officer
Mphasis Limited
10.2006 - 11.2008
Master of Science in Information Technology (MSc. IT) -
AMS Engineering College, Tamil Nadu, India (Periyar University)
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