Hemamalini R

ROLES & RESPONSIBILITIES :

• Developed products and managed SCRUM in agile methodology.
• Tracked the efforts in JIRA for complex methodology projects and micro services.
• Lead the team and followed all the ceremonies.
• Prepare a Knowledge Acquisition document with overall system design and functional details.
• Prepare a High level design document for the system by analyzing the system from top to bottom approach.
• Work with the PO in defining and maintaining the Product Backlog.Understand the product vision and lead the team to work towards it.
• Track burn down, issues, progress and other SDLC compliance activities through Jira.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
• Wrote User Stories based on the requirements gathered from all the stake holders.
• Coordinated with systems partners to finalize designs and formalize requirements Utilized Story.
• Sizing and Planning Poker techniques as needed based on the length of the backlog and priorities.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

KEY SKILLS :

• Experienced in Team Management, Mentoring, and An Insightful professional with notable success in driving and managing multiple projects ofinternational scale.
• Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers.Have ample experience of working directly with client directors..
• Scrum and Agile Frameworks: Adapt in activities like Release Planning, Sprint Planning, Product Backlog refinement, Sprint Review, Sprint Retrospective, monitoring and tracking progress through Kanban Board, etc. Act as a Coach, mentoring the team on Agile way of working.

PROJECT HANDELED-AML/KYC Automation Project-HK (Scrum Master) 04/2020-Current

• Description: Real-time screening, Customer approval or denial, Blacklisting, Robotic process automation (RPA), Risk assessment and Identity verification
• Transaction Monitoring System Upgrade:Description: Enhance the existing transaction monitoring system to detect suspicious activities more accurately and efficiently
• AML Risk Assessment Engine:Develop a dynamic risk assessment engine to evaluate customers’ potential exposure to money laundering risks during onboarding and throughout their lifecycle.
• AML Transaction Reporting System:Automate and improve the process of generating and submitting regulatory reports for AML compliance, such as Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and annual reports
• Sanctions and watchlist screening:Automate and improve the process of generating and submitting regulatory reports for AML compliance, such as Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and annual reports
• AML Training and Awareness Platform:Develop an interactive training and awareness platform for AML compliance officers, financial staff, and other employees to understand money laundering risks, and regulatory requirements.
• AML Data Analytics and Reporting Dashboard:Develop an interactive training and awareness platform for AML compliance officers, financial staff, and other employees to understand money laundering risks, and regulatory requirements.
• Customer Onboarding Automation for AML Compliance:Automate the customer onboarding process while ensuring strict adherence to AML/KYC requirements.

SPEACIALIST IN AML (TRANSACTION MONITORING SYSTEM)

• Manage risk-based monitoring for unusual activity, including: detection, investigation, suspicious reporting to law enforcement agencies, documenting the file with supporting documents, deciding either to close the account or continue monitoring
• Investigated international high risk jurisdictional correspondent banking transaction alerts Reviewed and analyse compliance monitoring reports and other related source documents for suspicious/unusual patterns of activity Conducted enhanced due diligence investigations of transactions.
• Worked in the name screening team: periodic name screening, real-time name screening, sanctions. Screening customer for Sanctions checks, Adverse media and PEP (politically exposed person)
• Investigated account holders for adverse news, and matched them with the watchlist and draft due diligence investigation report.
• Liaison with Relationship Managers to obtain information on business activities and financial.
• Transactions to better understand the risk exposure of the bank and document findings pursuant to KYC policies
• Prepared the Management Information (MI) Report on daily basis and send it to the management.

• Communicated with customers via phone to obtain documentation for their disputes
• Determined whether to waive or deny late charges and fees incurred on accounts
• Refunded funds to the customers in cases where accounts have been paid ahead or funds were drafted in error
• Developed and implemented process improvement plans on the production floor
• Assumed responsibility for ensuring product delivery was accurate and timely
• Demonstrated the ability to work independently, lead a team, and collaborate effectively
• Located missing payments from customers and applied funds appropriately
• Highlights:
• Achieved the Performance award for exceptional results
• Facilitated training sessions for newly onboarded employees, covering a range of topics, resulting in a positive trend in the program’s performance
• Demonstrated exemplary performance as a member of the Complaints & Escalation team, exceeding client-set targets

• Served as a member of the Airtel Prepaid team, assuming the role of handling customer queries and complaints regarding the company's products and services
• Lead the team in efforts to enhance the upsell count, aiming to exceed the target and contribute to the company's revenue growth
• Accountable for meeting the daily and monthly targets assigned for Average Handling Time (AHT) and service Quality, ensuring compliance with the company's standards