Hi, I’m
Praveenraj Kovilraj
Chennai
Summary
Accomplished Senior Cloud & IT Engineer experienced in System Engineer, adept at implementing DevOps practices in agile environments. Also have hands-on experience in implementing MDM, and Jira, and involved in Vendor relationships, and IT purchases. Possesses a coveted AWS Solution Associate certification, underscoring proficiency in Amazon Web Services. Proven track record of seamlessly integrating cloud engineering and system administration expertise, making an asset for any team or project seeking a versatile professional with a keen eye for agile methodologies.
Overview
10
years of professional experience
2
Certification
Work History
iQuantM TechnologiesLeeds
Cloud & Senior IT Engineer
03.2022 - Current
Job overview
- Collaborated with architects and engineers to design networks, systems and storage environments that reflected business needs, security specifications, and service level requirements.
- Performed best practices by creating systems with fast load times, multiple browser support and minimal memory usage.
- Boosted cloud development by creating functions, applications and databases for users.
- Configured computing, networking, and security systems within cloud environment.
- Deployed applications on AWS Cloud using services like Elastic Beanstalk, CloudFormation and OpsWorks.
- Implemented best practices for cost optimization across multiple projects running on AWS cloud resources.
- Managed the development and implementation of infrastructure automation solutions using AWS technologies such as EC2, S3, ECS, EKS, Lambda.
- Configured monitoring tools such as CloudWatch Logs, Metrics and Alarms for tracking resource utilization across various cloud deployments.
- Developed CI and CD pipelines using CodePipeline and CodeBuild which can be used by DevOps teams for automated deployment of application code changes.
- Provided technical support to customers regarding their queries about deploying applications on Amazon Web Services.
- Designed automated processes for deploying software updates across multiple environments hosted on Amazon Web Services.
- Assisted in the development of company IT policies.
- Provided technical guidance for system development and troubleshooting.
- Provided exemplary helpdesk service and support to assist customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
RedBlackTree TechnologiesChennai
Senior IT Support Engineer
03.2019 - 02.2022
Job overview
- Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
- Resolved complex technical problems by researching solutions online or via vendor support channels.
- Implemented security measures to protect against unauthorized access or modification of data stored on the network.
- Monitored system performance metrics to identify potential problems before they occur.
- Installed, configured and maintained server operating systems including Windows Server 2008, 2012, 2016.
- Assisted with the development of policies and procedures related to information technology operations.
- Led the effort to handle tickets received from 72 different ships within the ServiceNow platform, ensuring the timely resolution of each.
- I handle tasks with confidence, verifying data and distributing tickets. I monitor queues for prompt issue resolution and adherence to agreements.
- Recording incidents for any issues encountered within applications developed by third-party companies but owned by our organization
- I handle tasks with confidence, verifying data and distributing tickets. I monitor queues for prompt issue resolution and adherence to agreements.
- Review system and application logs and confirm scheduled task completion, such as backups.
Amazon.comChennai
Senior Process Associate
10.2016 - 09.2018
Job overview
- Collaborated with team members on projects related to process optimization initiatives.
- Evaluated existing processes and systems used within the organization and recommended changes as necessary.
- Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
- Identified opportunities to automate repetitive tasks and improve efficiency.
- Conducted monthly meetings with stakeholders to review process performance metrics.
- Populating and proposing content for the product catalogues on the Amazon websites.
- Contributing to ensure that the Amazon website's content is accurate and up to date.
- Inform the manager regarding possible quality issues, analyze the situation and recommend corrective actions.
- Onboarded new employees by providing training materials and guidance.
- Participating in the identification and correction of catalogue errors and investigating catalog-related complaints.
AGS HealthcareChennai
AR Analyst
10.2014 - 05.2016
Job overview
- Identified opportunities for improving the accuracy and efficiency of the accounts receivable process.
- . Providing direction to client leads on claim audit corrections and resolution.
- Providing second-tier review on advanced and escalated claims issues to a satisfactory resolution.
- Logging all client issues encountered in the internal tracking system, including enhancement requests, bugs, errors, and inquiries.
Education
Madras Christian CollegeChennai, India
Bachelor of Computer Applications from Computer And Information Sciences
04-2013
Skills
- IT service management
- System Administration
- Software deployment support
- Web applications
Certification
- AWS Certified Solutions Architect - Amazon Web Services (AWS) • 2023
- Microsoft Certified: Security, Compliance, and Identity Fundamentals - Microsoft • 2022
- Technical Support Fundamentals -Google • 2020
- Microsoft 365 Fundamental: MS-900 -Udemy • 2020
- Google Professional Security Engineer, [Google] - 2024
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Online Gamer mostly into Adventure and Strategic games
- Love to go on road trip
References
References available upon request.
Timeline
Cloud & Senior IT Engineer
iQuantM Technologies
03.2022 - Current
Senior IT Support Engineer
RedBlackTree Technologies
03.2019 - 02.2022
Senior Process Associate
Amazon.com
10.2016 - 09.2018
AR Analyst
AGS Healthcare
10.2014 - 05.2016
Madras Christian College
Bachelor of Computer Applications from Computer And Information Sciences
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