Praveenraj S
Senior Associate
Chennai,TN
Summary
As a Senior Associate, I lead and mentor a team of associates and assistants, ensuring they deliver high-quality service and adhere to the best practices and standards.
I have contributed to the improvement of the billing accuracy, efficiency, and compliance, by performing data analysis, problem-solving, and communication tasks. I am passionate about providing excellent stakeholder satisfaction and enhancing the firm's reputation and value
Experience:- Around 9+ years of experience in various Banking Corporation
Overview
10
10
years of professional experience
Work History
Senior Associate
BNY Mellon International Operations (India)
04.2021 - Current
- Served as corporate liaison for finance, IT departments.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Trained and mentored junior staff on Invoice processing strategies and techniques.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and mentored junior staff on customer service strategies and techniques.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Defined work plans in alignment with stakeholder requirements.
- Optimized resource allocation by closely monitoring and ensure financial goals were met.
- Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed stakeholders relations through communication and helpful interactions.
- Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
Specialist | Global Billing Operations
State Street HCL Service Pvt Ltd
03.2020 - 03.2021
- Periodical Review customer contract to setup
- Generating Invoice as per Agreed customer norms
- Validating Invoice before publish to customer
- Recommending in charges clarification / Tier / Billing frequency Clarifications
- Updating amendments and attendant in Setup packages and ERP
- Updating SLA Dashboards and routine orchestrated to publish with Leadership
Transactional Processing Associate
Accenture Solutions Pvt Ltd, Chennai
02.2017 - 03.2020
- Contacting the customer to get payment in upfront for over system credit limit
- Review the customer account to check and release the order on credit basis (Debt Collection)
- Collection of missing information required to complete the order
- Analyzing the generated aged debt report for collection
- Making customer contact based on past due invoice report
- Reviewing Customer credit on periodic & Annually basis
- Recommendation credit limit increase / Decrease
- Had an acquired proficiency of working in Mainframe, Lotus Notes, Salesforce, IBM Impromptu
Helpdesk Executive
Kelly Services Pvt Ltd
08.2015 - 12.2016
- A competent professional with acquired proficiency in Helpdesk executive
- Proficient in handling the activities in coordination with the internal / external departments for smooth business operations
- Preparing reports for Stationery, ID card, Access card & Business card
- Monitoring/coordinating activities as appropriate and preparing internal reports for management
BMS Executive
AMPS Electrical Facility Services
10.2014 - 05.2015
- Handled Fire safety equipment’s, PA system, Access control, CCTV, panels, HVAC software for 3.0 lakhs sq. site
- Checking CCTV working condition on daily basis
- Conducting monthly test for FAS & PA system
- Generating access card tail gating reports for all process
- Checking Access reader working station for all floor and process
Education
Bachelor of Engineering - Computer Science
CMS College of Engineering
Namakkal, India 04.2001 -
Skills
Asset Management
Asset Servicing
Billing / Invoice processing
Unbilled / AR
Reconcile
User acceptance testing
Alteryx
Mainframe
Advantage
Spreadsheet Management
Team Collaboration
Task Prioritization
Accomplishments
- Supervised team of 24 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received B2B Wow awards for Outstanding performance in FY2022-2023
- Met exceeded expectation in my goals in FY2022-2023,2023-2024 and took the unexpected role of team leads from 2021
Timeline
Senior Associate
BNY Mellon International Operations (India)
04.2021 - Current
Specialist | Global Billing Operations
State Street HCL Service Pvt Ltd
03.2020 - 03.2021
Transactional Processing Associate
Accenture Solutions Pvt Ltd, Chennai
02.2017 - 03.2020
Helpdesk Executive
Kelly Services Pvt Ltd
08.2015 - 12.2016
BMS Executive
AMPS Electrical Facility Services
10.2014 - 05.2015
Bachelor of Engineering - Computer Science
CMS College of Engineering
04.2001 -