Pravesh Kumar
IT Support Engineer
Sandila, Hardoi,Uttar Pradesh
Summary
To Start My Career with an organization where I could add value to the organization for the mutual success by using my technical knowledge and skills.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
IT Support Engineer
Sial Manufacturers Pvt. Ltd.
Sandila, Hardoi
11.2023 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Streamlined software deployment by automating installation processes for various applications.
- Managed high levels of call flow and responded to [Type] technical support needs.
Desktop Support Engineer
CM Solution
Kanpur
6 2022 - 11.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
Education
Bachelor of Science - Regular
Ashok P.G. Collage, Ganjmuradabad
Unnao, India 04.2018 - 04.2021
12th - Mathematics And Computer Science
K.R.B. Singh Inter Collage
Hasanganj, Unnao India 01.2016 - 01.2017
High School Diploma -
K.R.B. Singh Inter Collage
Hasanganj, Unnao 07.2014 - 07.2017
Skills
Ability to work well with all level of professionals
Positive attitude & good sense of humor
Ability to learn quickly new technologies
Punctuating, self-motivation and hard worker
Networking: Security, Topology, OSI Model, Protocols, Repeater, Bridge, Hub, Switch, Router
Microsoft Server: DHCP, DNS, User Management in DOMAIN and group policy
Application support
Hardware diagnostics
Data Backup and Recovery
IT Documentation
Configuration Management
VPN Configuration
Desktop Deployment
LAN/WAN
Remote Support
Desktop support
Technical Troubleshooting
User Support
Ticket management
Application installations
Customer Service
Microsoft Outlook
Technical issues analysis
Network configuration
Network diagnostics
Hardware upgrades
Issue Troubleshooting
TCP/IP
Windows 10
Mac systems
Staff education and training
Teamwork and Collaboration
Software Upgrades
Friendly and Patient
Device Installation
Computer System Diagnostics Software
System Configuration
Hardware Configuration
File Management Software
Network Troubleshooting
Remote Desktop Support
Wireless Networking
IT Compliance
Technical Support
Service support
Performance Testing
Hardware and Software Configuration
Laptop Servicing
Microsoft Windows and Office
Problem-Solving
Norton Antivirus software
System Maintenance
Software Installation
Software diagnosis
Certification
I have done professional diploma of Computer Hardware and Networking from M U Computer Mind Edutech Pvt. Ltd Kanpur.
Roles And Responsibilities
- Manage all technical network resource on basic of project.
- Install and test Desktop Software Application and Internet Browsers.
- Installing and Configuration of windows 8, windows 10.
- Installation, configuration troubleshooting of MS Office 2016. 2019
- Knowledge about Hardware troubleshooting.
- Installing and configuration software MS Office & drivers in OS.
- Knowledge of topology, Star Topology & Mesh topology, Ring Topology, Hybrid topology, Tree Topology.
- Knowledge of Printer installation.
- Knowledge of Network Devices Hub, Switch, Router & LAN Card.
- Knowledge of protocol TCP, IP, FTP, DNS, DHCP, RDP, HTTP, HTTPS, TELNET, POP3, SMB, SMTP.
- Knowledge about OSI MODEL.
- Knowledge of IP Addressing.
- Knowledge of LAN, MAN, WAN.
- Installing and configuration Antivirus.
- Knowledge of BSOD error.
- Troubleshooting Hardware & software
- Advising on software or hardware upgrades.
Personal Information
- Father's Name: Mr. Kanhaiy Lal
- Date of Birth: 10/19/1999
- Nationality: Indian
- Marital Status: Unmarried
Academicqualification
- B.Sc. from CSJM University Kanpur in year 2021
- 12th from UP Board Allahabad in year 2017
- 10th from UP Board Allahabad in year 2015
Languages
Hindi and English
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
IT Support Engineer
Sial Manufacturers Pvt. Ltd.
11.2023 - Current
Bachelor of Science - Regular
Ashok P.G. Collage, Ganjmuradabad
04.2018 - 04.2021
12th - Mathematics And Computer Science
K.R.B. Singh Inter Collage
01.2016 - 01.2017
High School Diploma -
K.R.B. Singh Inter Collage
07.2014 - 07.2017
Desktop Support Engineer
CM Solution
6 2022 - 11.2023
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