Pravesh Pal

• Operations Account Leadership: Trusted partner to CFO and Senior Executives, responsible for pricing, billing, Financials, Contracting, Tools implementation and Strategic relationship management
• Directed global delivery across O2C & AP , leading 3,200+ FTEs for Diamond client
• Spearheaded digital transformation : deployed AI/ML, RPA (Blue Prism, Automation Anywhere), and Power BI dashboards to optimize efficiency and scalability.
• Introduced Gen AI / LLM models for PTP implementation and managing Front desk vendor queries efficiently
• Analyzed market data to inform strategic decision-making, resulting in improved service offerings and competitive positioning.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Built cross‑cultural leadership capability , relocating to Spain (2021–2025) to manage European delivery centers and Account leadership for hospitality sector transformation.

Key milestone:

Feb 2025 - Dec 2025 - Account Leadership - Gurgaon, India

Feb 2023 - Feb 2025 - Account Leadership - Barcelona, Spain

Nov 2021 - Nov 2022 - Barcelona Spain - Consultant / Service Delivery Leader/ contractor on the payroll of CMV Consulter's Pvt. Ltd. Spain as part of Accenture Delivery. Moved from India as the Europe Delivery Centre lead onshore driving transformation, Service delivery and Change Management.

Dec 2019 - Nov 2021 - Delhi India - Vice President Operations/ Financial Account Advisory Sr. Manager - Level 6 / Transformation Lead.

Aug 2013 - Nov 2019 -Delhi India - Associate Vice President / Financial Account Advisory Manager/ L7

• Responsible for driving Collections targets, People Engagement and Hiring of right talent
• People Manager - Managing large teams, effective communication and driving employee engagement
• Developed and executed comprehensive project plans, aligning resources with organizational goals and objectives.
• Spearheaded process improvement initiatives, resulting in streamlined operations and reduced costs across departments.
• Collaborated with stakeholders to define project scopes, timelines, and deliverables, ensuring alignment with business needs.
• Evaluated performance metrics to identify areas for improvement, implementing solutions that enhanced overall team effectiveness.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Implemented and developed operational standards, policies and procedures.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Mentored team, fostering a culture of continuous learning and professional development.
• Lead portfolio of corporate B2B accounts for UK & Ireland, enhancing profitability and improved DSO
• Streamlined communication channels between Collections and Cash Apps team, improving collaboration and project outcomes.
• Established key performance indicators to assess team productivity and drive improvements in service quality.
• Cross-trained existing employees to maximize team agility and performance.

Earlier roles with NIIT, GE Capital and Golden Huts are more to build foundation in Operations, Credit Control and Corporate Sales.

NIIT / Baxy Info Sol - Apr 2004 - Oct 2006 - Assistant Manager Operations

GE Capital - Nov 2000 - Apr 2004 - Process Developer

Hotel Golden Huts - June 1999 - Nov 2000 - Corporate Sales

• Responsible for credit and collections for private label credit cards - early and late stage collections
• Supporting team as subject matter expert with effective means of collections, negotiation skills etc.
• Complying to FDCPA - Federal Debt Collections Practice Act

• As Executive Sales and Marketing the key role is to perform cold calling as well as be in the field to close the sales by managing and creating the tailor-made solution for corporate events, training programs etc.
• Perform cold calling
• Scheduling meetings and pitching sales proposal
• Understanding corporate requirements - creating pricing, working with Ops team for smooth arrangements