Pravesh Chandra Joshi
Ghaziabad
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at EXL Services in leading cross-functional teams to enhance customer satisfaction. Proven ability to develop client relationships and implement strategic initiatives, driving operational efficiency and fostering collaboration to achieve business objectives.
Overview
17
17
years of professional experience
Work History
Analyst
EXl Clairvoyant
05.2017 - Current
- Assisted in developing client relationships through effective communication and engagement strategies.
- Supported account management by maintaining accurate client records and documentation.
- Collaborated with teams to resolve client inquiries and enhance service delivery.
- Conducted market research to identify client needs and recommend tailored solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and implemented information systems strategies to enhance operational efficiency.
- Led cross-functional teams in the integration of new technologies and systems.
- Analyzed organizational needs to recommend system improvements and upgrades.
- Provided training and mentorship to staff on best practices for information system usage.
- Managed vendor relationships to ensure alignment with organizational technology goals.
- Conducted regular audits of information systems to identify areas for risk mitigation.
- Facilitated seamless migrations from legacy systems to modern platforms while minimizing disruptions in day-to-day operations.
- Ensured timely completion of critical projects by effectively prioritizing tasks based on deadlines, resources, and impact on the organization''s goals.
- Supported organizational growth by overseeing the successful implementation of new software applications and hardware upgrades.
- Established a proactive approach to problem-solving with ongoing process improvement initiatives within the department.
- Increased productivity with thorough training sessions for staff on using various information systems effectively.
- Analyzed complex data sets to identify trends and provide actionable insights.
- Developed strategic reports to support informed decision-making processes.
- Collaborated with cross-functional teams to optimize operational efficiency.
- Led initiatives to streamline reporting processes, improving turnaround time.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Improved team collaboration with implementation of new communication tools.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
Information Systems Management Officer
Exl Services
08.2017 - 05.2023
- Led cross-functional teams to optimize operational workflows and enhance service delivery.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Analyzed performance metrics to identify areas for process improvements and efficiency gains.
- Collaborated with stakeholders to align business objectives with operational strategies and resource allocation.
- Analyzed organizational needs to recommend system improvements and upgrades.
- Managed vendor relationships to ensure alignment with organizational technology goals.
- Facilitated seamless migrations from legacy systems to modern platforms while minimizing disruptions in day-to-day operations.
- Implemented robust backup solutions to guarantee data availability during unexpected interruptions or emergencies.
- Ensured timely completion of critical projects by effectively prioritizing tasks based on deadlines, resources, and impact on the organization''s goals.
- Established a proactive approach to problem-solving with ongoing process improvement initiatives within the department.
- Increased productivity with thorough training sessions for staff on using various information systems effectively.
Back Office Assistant
Cyfuture
01.2014 - 03.2017
- Assisted in maintaining accurate records and documentation for operational processes.
- Coordinated communication between departments to ensure timely information flow.
- Processed data entries efficiently, supporting daily administrative functions.
- Managed scheduling and logistics for team meetings and events.
Relationship Manager
Religare Securties
02.2009 - 04.2012
- Assisted in developing client relationships through effective communication and engagement strategies.
- Supported account management by maintaining accurate client records and documentation.
- Collaborated with teams to resolve client inquiries and enhance service delivery.
- Conducted market research to identify client needs and recommend tailored solutions.
Education
Bachelor of Arts -
Dayal Singh College
New DelhiSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Information Systems Management Officer
Exl Services
08.2017 - 05.2023
Analyst
EXl Clairvoyant
05.2017 - Current
Back Office Assistant
Cyfuture
01.2014 - 03.2017
Relationship Manager
Religare Securties
02.2009 - 04.2012
Bachelor of Arts -
Dayal Singh College