Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pravin Awatade

Pravin Awatade

Senior Software Engineer
Pune

Summary

Results-driven Senior Software Engineer with 4+ years of experience in designing, developing, and maintaining IT Service Management (ITSM) solutions using BMC Remedy AR System, ITSM Suite, and Smart IT.

Adept at troubleshooting, enhancing existing applications, and ensuring seamless IT operations.

Overview

7
7
years of professional experience

Work History

Senior Software Engineer

Zensar Technologies Ltd
05.2023 - 10.2025
  • Developed, customized and maintained BMC Remedy ITSM modules (Incident, Change, Work Order)
  • Designed and implemented active links, filters, escalations and other objects in the Remedy AR System to automate IT processes
  • Configured agreements, service targets, business time segments in SLM module
  • Created helix dashboards and queries using Remedy tools, database scripting (SQL)
  • Worked closely with IT teams, business analysts, and stakeholders to understand and implement business requirements

Technical Support Analyst

BMC Software India Pvt Ltd
05.2023 - 05.2023
  • Provided technical support for BMC products (like Remedy, Helix, or other ITSM tools) by analyzing, troubleshooting, and resolving customer-reported issues within defined SLAs.
  • Diagnosed application, infrastructure, and configuration issues through log analysis, database queries, and product debugging tools.

Engineer

Vyom Labs Pvt. Ltd
01.2021 - 05.2023
  • Worked on ITSM, DWPA, CMDB, Smart IT, Business Workflows
  • Created Normalization, Reconciliation jobs & rules, CWD, Atrium Integrator spoon
  • Developed Forms, Menus, Workflows and other objects in developer studio
  • Experience in Installation, Configuration experience of AR/Atrium/ITSM

Associate Customer Support

Tech Mahindra Ltd
07.2020 - 09.2020
  • Provided timely response to customer inquiries, assisting with specific features, and informing customers about new functionalities
  • Resolved customer's logged issues and update on emails

Transaction Processing Officer

Mphasis India Pvt Ltd
08.2018 - 11.2019
  • Processed new as well as existing customer's services and updated accounts
  • Performed operations on each transaction using applications
  • Responded customers with the necessary information through emails within SLA

Education

M.Sc - Computer Science

Arihant College
11.2020

Skills

BMC Helix ITSM

AR System

DWP Service Catalogs

CMDB

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Accomplishments

  • Client appreciation for KT session on DWP catalogs & PR module's helix dashboards
  • Client appreciation for development & support of BWF & ITSM DWP service catalogs
  • Runner up in college level Cricket Championship

Timeline

Technical Support Analyst

BMC Software India Pvt Ltd
05.2023 - 05.2023

Senior Software Engineer

Zensar Technologies Ltd
05.2023 - 10.2025

Engineer

Vyom Labs Pvt. Ltd
01.2021 - 05.2023

Associate Customer Support

Tech Mahindra Ltd
07.2020 - 09.2020

Transaction Processing Officer

Mphasis India Pvt Ltd
08.2018 - 11.2019

M.Sc - Computer Science

Arihant College

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Pravin AwatadeSenior Software Engineer