Pravin G

• Traveling to the client's location or connecting via remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.

• Working on ticketing tool

• Create new user accounts in Active Directory. Disable user accounts for xstaff (Remove Password).Windows and intranet password reset service. MFA password reset. Creating and routing of tickets related to Active Directory issues.

• We are using Microsoft endpoint configuration manager (SCCM) for OS deployment and software installation and uninstallation in client machine.

• We will provide shared folder access to user if user required.

• Supporting the users in company iPhone.

• Supporting the user in configuration their outlook and skype profiles and related issues.

• Solving the application related issues like
outlook, skype ,java , ect..

• Bitlocker encryption and decryption and enable autounlock enable.