
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
• Lead implementations or heavy participation in deployments and onboarding of Accrualify clients.
• Main line of support for several Accrualify customers, including ticket support.
• Act as a liaison between business operations and engineering to help problem solve and integrate customer recommendations.
• Work intimately on special projects for our customers and product development.
• Formulate responses to our clients on key issues and matters.
• Produce quarterly- and year-end reports for clients including reconciliations.
• Actively participate in setting internal processes.
• Use and develop communication skills to communicate project findings, conclusions, and recommendations with your peers and customers.
• Participate in new business development as needed in partnership with other team members.
• Participate in client meetings to review and present analytical approaches and interpret results.
• Apply logic and Accrualify methodologies to provide recommendations to customers.
• Advise on establishing or improving internal controls to assure proper compliance within the procure-to-pay process.
• Assist customers in performing key procure-to-pay tasks on a daily basis.
• Participate in further development of the Accrualify platform.
• Perform a key role in the overall growth, recruiting, and success of Accrualify.
• Answer Zendesk tickets and ensure they are assigned to the appropriate internal department.
• Write and refine the work program for implementations
• Review the implementation folders to ensure proper documentation
• Follow up with weekly biz ops meeting action items to ensure they were assigned and completed by appropriate staff
• Work with Indian operation to ensure all customer projects and processes are being coordinated timely.
Operational Reporting
KPI Tracking
Data Analysis
Data Mapping
Pivot tables
Requirements Analysis
Internal Auditing
Business process improvement
Workflow Analysis
Process Optimization
Consulting
Software development life cycle