Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
• Lead implementations or heavy participation in deployments and onboarding of Accrualify clients.
• Main line of support for several Accrualify customers, including ticket support.
• Act as a liaison between business operations and engineering to help problem solve and integrate customer recommendations.
• Work intimately on special projects for our customers and product development.
• Formulate responses to our clients on key issues and matters.
• Produce quarterly- and year-end reports for clients including reconciliations.
• Actively participate in setting internal processes.
• Use and develop communication skills to communicate project findings, conclusions, and recommendations with your peers and customers.
• Participate in new business development as needed in partnership with other team members.
• Participate in client meetings to review and present analytical approaches and interpret results.
• Apply logic and Accrualify methodologies to provide recommendations to customers.
• Advise on establishing or improving internal controls to assure proper compliance within the procure-to-pay process.
• Assist customers in performing key procure-to-pay tasks on a daily basis.
• Participate in further development of the Accrualify platform.
• Perform a key role in the overall growth, recruiting, and success of Accrualify.
• Answer Zendesk tickets and ensure they are assigned to the appropriate internal department.
• Write and refine the work program for implementations
• Review the implementation folders to ensure proper documentation
• Follow up with weekly biz ops meeting action items to ensure they were assigned and completed by appropriate staff
• Work with Indian operation to ensure all customer projects and processes are being coordinated timely.