Citrix
Pravin Gosavi
Customer Service Assistance
Pune
Summary
"I have been working as an customer service assistance from May -22.
I started as a store supervisor and was promoted after 4 years. I am passionate about learning new skills and new things. I have developed a strong skill set including in Backend expertise. I am eager to make full use of this in a larger working environment."
Overview
4
4
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Customer Service Assistant
Lindstrom Service India Pvt Ltd
Pune
05.2022 - Current
- Manage 25-30+ incoming calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer questions about product availability and shipment times.
- Maintained and managed customer files and databases.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Conducted client and market surveys to identify areas of improvement.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
- New customers Implementation , retrieving customer data, presenting relevant product information and cancelling services.
Store Supervisor
Lindstrom Service India Pvt Ltd
Pune
05.2018 - 04.2022
- Conducted inventory analysis to determine optimal stock levels.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Oversaw preparation and distribution of promotional materials and flyers.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Education
Bachelor of Science - Chemistry
Dada Patil College Karjat
Karjat, Ahmednagar 07.2013 - 10.2016
Skills
Technical Support
Account management
Documentation and reporting
Inbound and outbound calling
Cash Handling
Complaint resolution
Till counting
Service standard compliance
Route dispatch
Report preparation
Money handling abilities
Order fulfillment
Key stakeholder relationship building
Stock management
CRM
Stocking and replenishing
Warehousing functions
Recordkeeping strengths
Software
Certification
Backend Superhero
Interests
Professional development and skill development
Interest like reading books, learning new things
Sport, Exercise, Yoga and health related activities
Playing Cricket, Learning new things
My hobby is playing cricket. It makes me feel fresh and energetic. I was play it daily after school, with my friends in the playground, behind my house. Playing outdoor games makes us physically fit.
Timeline
Best Customer Service Support
12-2022
Best Customer Service Support
07-2022
Customer Service Assistant
Lindstrom Service India Pvt Ltd
05.2022 - Current
Best Customer Service Support
06-2021
Best Customer Service Support
01-2021
Backend Superhero
02-2020
Store Supervisor
Lindstrom Service India Pvt Ltd
05.2018 - 04.2022
Bachelor of Science - Chemistry
Dada Patil College Karjat
07.2013 - 10.2016