Pravin Jamdar
Kalyan
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Repro Books ltd
Mumbai
09.2017 - Current
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed ingestion of titles into the internal production system, supporting content and metadata management.
- Enhanced metadata based on client input and updated catalogs accordingly.
- · Monitored daily listing automation and catalog pricing for various marketplaces (Amazon, Flipkart, etc.).
- Assisted in order fulfillment during production periods.
Back Office Executive
Shalibhadra Creation Private Limited
Mumbai
06.2015 - 05.2017
- Assisted in training new employees on back office procedures.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Handled incoming calls from customers regarding inquiries or complaints.
- Created reports on a weekly basis to track customer service metrics.
- Assisted with daily operations such as ordering supplies and maintaining inventory levels.
- Compiled and maintained records of customer accounts and invoices.
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed order fulfillment, inventory, and customer returns within SLA across multiple platforms.
- Maintained and presented sales, inventory, and returns reports regularly.
- Coordinated with offline sales teams to ensure timely order processing.
Education
Bachelor of Commerce - Accounting And Finance
Mumbai University
Mumbai10-2013
Skills
- Employee Performance Evaluations
- Task Delegation
- Operations Management
- Product and service knowledge
- Cost Reduction
- Employee Scheduling
- Team motivation
- Staff Management
- Sales monitoring
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
PERSONAL DETAILS
- Date of Birth: 5/11/1991
- Hobbies: Playing Cricket
- Marital Status: Unmarried
Timeline
Assistant Manager
Repro Books ltd
09.2017 - Current
Back Office Executive
Shalibhadra Creation Private Limited
06.2015 - 05.2017
Bachelor of Commerce - Accounting And Finance
Mumbai University