Dynamic individual with hands-on experience in payment gateway and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.Committed to making meaningful contributions and advancing organizational goals.
Overview
2026
2026
years of professional experience
Work History
Senior Engineer Application & Platform
Brillio Technologies (Client: Fiserv)
Mumbai
07.2024 - 11.2025
Managed end-to-end e-commerce solutions, focusing on payment gateway services and vendor management for VAS partners like CCAvenue, PayU, Razorpay, Billdesk, and Paytm.
Analyzed application and transaction data through AppDynamics, Kibana, SQL, and Grafana to identify and resolve issues promptly.
Managed the onboarding process for merchants utilizing platforms such as IPG, MPGS, and Cybersource.
Evaluated transaction processing protocols and assessed success-failure ratios to identify improvement opportunities for high-volume merchants.
Collaborated with merchants to troubleshoot and resolve operational issues in UAT and production environments.
Successfully streamlined email communications with merchants, improving response times. Facilitated client teleconferences, resulting in more efficient problem-solving. Resolved payment-related issues by effectively liaising with Mastercard and Visa teams.
Technical Support Engineer
Clover Infotech (Client: Yes Bank)
Mumbai
04.2023 - 07.2024
Delivered technical application and production support for digital payment gateway solutions, including card, UPI, IMPS, Bharat QR, and AEPS.
Demonstrated expertise in online transaction processing, SQL, and Linux environments.
Technical Support Executive
Talent Pro India Private Limited (Client: HDFC Bank)
Mumbai
09.2021 - 04.2023
Oversaw e-commerce operations at HDFC Bank, delivering comprehensive payment gateway solutions.
Assisted merchants with training on bank merchant console functionalities. Supported operations in the production environment to enhance user experience.
Managed transaction refunds and settlement issues for government educational, private, and e-commerce sector merchants.
Worked as Desktop Support Engineer
Location:
Mumbai
2018 - 2021
Education
Bachelors of Engineering - Information Technology
Mumbai University
Mumbai
12.2017
Skills
SQL
Linux
Appdyamics
Kibana
Grafana
Dynatrace
Timeline
Senior Engineer Application & Platform
Brillio Technologies (Client: Fiserv)
07.2024 - 11.2025
Technical Support Engineer
Clover Infotech (Client: Yes Bank)
04.2023 - 07.2024
Technical Support Executive
Talent Pro India Private Limited (Client: HDFC Bank)
Senior Development Operation and Platform Engineer at WELINK UK CommunicationsSenior Development Operation and Platform Engineer at WELINK UK Communications