Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pravin Kore

Mumbai

Summary

Dynamic individual with hands-on experience in payment gateway and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.Committed to making meaningful contributions and advancing organizational goals.

Overview

2026
2026
years of professional experience

Work History

Senior Engineer Application & Platform

Brillio Technologies (Client: Fiserv)
Mumbai
07.2024 - 11.2025
  • Managed end-to-end e-commerce solutions, focusing on payment gateway services and vendor management for VAS partners like CCAvenue, PayU, Razorpay, Billdesk, and Paytm.
  • Analyzed application and transaction data through AppDynamics, Kibana, SQL, and Grafana to identify and resolve issues promptly.
  • Managed the onboarding process for merchants utilizing platforms such as IPG, MPGS, and Cybersource.
  • Evaluated transaction processing protocols and assessed success-failure ratios to identify improvement opportunities for high-volume merchants.
  • Collaborated with merchants to troubleshoot and resolve operational issues in UAT and production environments.
  • Successfully streamlined email communications with merchants, improving response times. Facilitated client teleconferences, resulting in more efficient problem-solving. Resolved payment-related issues by effectively liaising with Mastercard and Visa teams.

Technical Support Engineer

Clover Infotech (Client: Yes Bank)
Mumbai
04.2023 - 07.2024
  • Delivered technical application and production support for digital payment gateway solutions, including card, UPI, IMPS, Bharat QR, and AEPS.
  • Demonstrated expertise in online transaction processing, SQL, and Linux environments.

Technical Support Executive

Talent Pro India Private Limited (Client: HDFC Bank)
Mumbai
09.2021 - 04.2023
  • Oversaw e-commerce operations at HDFC Bank, delivering comprehensive payment gateway solutions.
  • Resolved merchant issues during payment gateway integration, ensuring seamless transaction processes.
  • Assisted merchants with training on bank merchant console functionalities. Supported operations in the production environment to enhance user experience.
  • Managed transaction refunds and settlement issues for government educational, private, and e-commerce sector merchants.

Worked as Desktop Support Engineer

Location:
Mumbai
2018 - 2021

Education

Bachelors of Engineering - Information Technology

Mumbai University
Mumbai
12.2017

Skills

  • SQL
  • Linux
  • Appdyamics
  • Kibana
  • Grafana
  • Dynatrace

Timeline

Senior Engineer Application & Platform

Brillio Technologies (Client: Fiserv)
07.2024 - 11.2025

Technical Support Engineer

Clover Infotech (Client: Yes Bank)
04.2023 - 07.2024

Technical Support Executive

Talent Pro India Private Limited (Client: HDFC Bank)
09.2021 - 04.2023

Worked as Desktop Support Engineer

Location:
2018 - 2021

Bachelors of Engineering - Information Technology

Mumbai University
Pravin Kore