Pravin Neel

Professional with 19+ years of exp. in Service, Operation Technical Support, Applications, Process Excellence (LSS, TPM, TQM, BPMS, Re-Engg & ISO), Service Manager, Operation Manager, Team Mgt &
Customer Relationship Mgt, QA, Project Mgt, Operation Mgt, Technical skill set to solve business issues while managing costs and risks

 Accountable for Achieving AMC Collections & Control Sales Target and Spares Sales Targets, Designing KRAs for Field.
 Maintain & Publish Key Service Metrics and Drive Improvements in Coordination with Field Service Members. Drive “Customer Delight” With Focus On “Customer Centricity”, Oversee The Achievement & Maintenance of Agreed Customer Service Levels & Standards. Drive Continuous Process Improvement in Processes & Systems.
 Successfully Implemented Kaizen, 5s, Lean Methodology in Service Function for Process Excellence

 Accountable for AMC collections and Spares Sales Targets., Imparting technical training/coaching to subordinates.
 Supervising the PM services, Response Times, Down Time Reduction with MTBF Analysis & evaluating the
performance of engineers. Ensuring spares availability.