Pravin Roy
Patna
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
WESTIN LE MERIDIEN HOTEL DUBAI
DUBAI
10.2015 - 11.2023
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Trained new hires in proper food handling techniques and safety regulations.
Senior Waiter
WESTIN HOTEL AND RESORT
Dubai
10.2013 - 10.2015
- Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
- Greeted customers, took orders, and served food and beverages in a timely manner.
- Handled payment transactions efficiently and accurately.
- Answered questions about menu items, ingredients, and pricing.
Restaurant Waiter
HILTON HOTEL
CHENNAI
07.2012 - 09.2013
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Education
BSCHMCTT - Hotel Management
HERITAGE INSTITUTE OF HOTEL AND TOURISM
AGRA(India)10-2011
Skills
- Safe Food Handling
- Staff Leadership
- Relationship Building
- Issue Identification And Resolution
- Problem-Solving
- Customer Retention
- Team Player
- Staff Supervision
- Staff Development
- Staff Scheduling
- Sanitation And Safety Control
Accomplishments
- Nominated for the Le meridian mina moment award for several time and won the prize.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1
French
Beginner
A1
Certification
- successfully completed the Training skills workshop on 3 rd & 4th of february 2020 at The westin Dubai mina seyahi Beach Resort &Marina
Passport details
- passport number-V9153268
- Date of issue-2/09/2023
- Place of issue-Dubai
References
References available upon request.
Timeline
Food and Beverage Supervisor
WESTIN LE MERIDIEN HOTEL DUBAI
10.2015 - 11.2023
Senior Waiter
WESTIN HOTEL AND RESORT
10.2013 - 10.2015
Restaurant Waiter
HILTON HOTEL
07.2012 - 09.2013
BSCHMCTT - Hotel Management
HERITAGE INSTITUTE OF HOTEL AND TOURISM
- successfully completed the Training skills workshop on 3 rd & 4th of february 2020 at The westin Dubai mina seyahi Beach Resort &Marina
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