PRAVIN S
Senior Site Service Specialist
Coimbatore
Summary
Successful Senior site services specialist with 5.5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Site Services Specialist & Client Services
ICON Clinical Research India Pvt Ltd
Bangalore
07.2015 - Current
- Icon clinical resaech india pvt ltd | Bengaluru, KA LIMS Experience: ICON – (ICOLIMS, PACS, FLEX, StarLIMS).
- Site Services personal and prioritize day to day workload, to include Queries from accessioning and database changes etc.
- Evaluate and analyze issues or questions to and from Investigator sites, CRA and Sponsors as well as queries from internal customer regarding any laboratory data.
- Review and take action upon complaints from Sites, CRA's and Sponsors: inform project manager and line manager.
- Investigated and resolved customer inquiries and complaints in empathetic manner.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Overview knowledge on configuring test codes and containers in LIMS.
- Managed work flow to exceed quality service goals.
- Maintained up-to-date knowledge of product and service changes.
- Identified individual development needs with appropriate training.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Effective liaison between customers and internal departments.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Act as liaison for intra and interdepartmental queries.
COPY EDITOR
CAMEO Corporate Services Ltd
Coimbatore
05.2013 - 06.2014
- Reviewed 50-60 files per day, records and other documents to obtain information and respond to requests.
- Accessed computerized financial information to answer questions related to specific accounts.
Education
MBA - Human Resources & Marketing
SNMV Institute Of Management
CoimbatoreBachelor of Technology - Bioinformatics
Karunya University
CoimbatoreSkills
- Creative Thinker
- Strong eye for details
- Customer service
- LIMS
- PACS
- Process improvement
- Data analysis using PYTHON
- Basic concepts of Machine learning
- MS excel
- Site coordination
Additional Information
Passionate rider, foodie, Cosmopolitan traveler with the ability to build strong relationships. Enjoy team sports, foreign cinema and poetry; Nationality: Indian (born Coimbatore, India)DOB: JUNE 11 th; Music lover,
Software
PYTHON
Certification
- Python & Data Science
Timeline
Senior Site Services Specialist & Client Services
ICON Clinical Research India Pvt Ltd
07.2015 - Current
COPY EDITOR
CAMEO Corporate Services Ltd
05.2013 - 06.2014
MBA - Human Resources & Marketing
SNMV Institute Of Management
Bachelor of Technology - Bioinformatics
Karunya University
- Python & Data Science
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