PRAVIN SAWANT
Panvel,MH
Summary
Dynamic Service Manager with a proven track record at AUTOBAHN KIA SEWRI, excelling in customer service and strategic planning. Recognized for transforming escalated complaints into loyalty opportunities, while enhancing team performance and achieving high satisfaction ratings. Skilled in MS Office and fostering employee relations, driving business objectives effectively.
Overview
13
13
years of professional experience
Work History
Service Manager
AUTOBAHN KIA SEWRI
05.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Clearly defined employee responsibilities and tracked performance.
- Make strategic planning ,implementation and development according to work to optimize performance of entire workshop and workshop personnel for business objective
Assistant Service Manager
MODI HYUNDAI
01.2020 - 04.2022
- Front office customer handling and Met with customers to discuss service needs and offer available
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Tracking service Advisor Vehicle delivery record and Bluishness Targets .
- Handle critical customer personally
- Discuss psf concern with Service Advisor and Implement the System .
Service Advisor
MODI HYUNDAI
08.2017 - 01.2020
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
SAI SERVICE MARUTI
02.2014 - 01.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction and business targets
- Maintained high-quality service standards, ensuring positive customer feedback.
- Daily Tracking Ndc and followup with customer for Rating
- Coordinate with Customer relationship manager for Psf customer concern .
Technician
Shinrai Toyota
10.2012 - 01.2014
- Diagnosed and repaired problems with electrical and mechanical systems.
- Periodical and Free service work carried as per instructions given by service advisor.
Education
No Degree - DIPLOMA IN MECH ENGINEERING
FATHER AGNEL
VASHI06-2009
NCTVT -
BEST
WADALA04-2007
No Degree - HSC
M D COLLEGE
MUMBAI04-2007
No Degree - 10 TH PASS
SM HIGHSCHOOL
Kolhapur, India04-2005
Skills
- Positive attitude
- Reliable and responsible
- Customer service
- Time management
- Workplace safety
- Goal oriented
- Team leadership
- Verbal and written communication
- Strategic business planning
- MS office
- Team collaboration and leadership
- Employee relations
- New employee hiring
Timeline
Service Manager
AUTOBAHN KIA SEWRI
05.2022 - Current
Assistant Service Manager
MODI HYUNDAI
01.2020 - 04.2022
Service Advisor
MODI HYUNDAI
08.2017 - 01.2020
Service Advisor
SAI SERVICE MARUTI
02.2014 - 01.2017
Technician
Shinrai Toyota
10.2012 - 01.2014
No Degree - DIPLOMA IN MECH ENGINEERING
FATHER AGNEL
NCTVT -
BEST
No Degree - HSC
M D COLLEGE
No Degree - 10 TH PASS
SM HIGHSCHOOL
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