Pravin Singh
New Delhi
Summary
AI Enthusiast, having piloted an AI Chatbot for the HealthCare Professionals working for the community in HIV/AIDS. To enhance my professional skills in a dynamic and stable workplace, I am Experienced IT Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in IT Management and Mobile App planning and deployment.
Overview
22
22
years of professional experience
Work History
IT Manager
I-TECH (International Training & Education Center for Health)
07.2014 - Current
- Collaborate with various IT organizations to develop and implement mobile and web applications.
- Collaboration with the government agency for the deployment of mobile and web apps.
- Collaboration with various stakeholders for asuccessful training workshop and CME as per requirement from the NACO.
- Technical Support for successful Distance Learning Sessions (DLS) includes providing orientation and site checks for Presenters, coordinating the Live Sessions to ensure trouble-free participation, monitoring participant requests and technical support by phone, and dissemination.
- Migration from Adobe Connect to Zoom
- Successful migration to Google Workspace.
- Monitor Internet bandwidth Support consultants with their desktop and laptop trouble shooting and repair Provide technical support for routine meetings sponsored by I-TECH (e.g Regional CME, OR workshops, Clinical meetings and presentations) Manage and ensure stable and streamlined operation of all aspects of in-house computer network, including servers, email, applications, database, network, peripherals, storage, security, etc
- IT technical support to ensure all computers are protected with anti-virus, firewall and spam filters and sensitize fellows and other users of the computer lab on safe usage and downloading practices
- Procure and maintain IT assets and inventory
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated technical training and personal development classes for staff members.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization's IT landscape.
System Administrator
Fhi360 International
11.2012 - 07.2014
- Managing overall IT infrastructure of the organization
- Managing Windows 2008 R2 server, HP Proliant G7 with RAID 5 Managing CISCO ASA 5500 series firewall
- Troubleshooting common user problems, including Outlook, Printer, Scanner, and Network
- Managing Active Directory, taking backup of user data
- Managing Canon imageRUNNER series, configuring AD users for common tasks, like scanning to folder, scanning to e-mail etc
- Troubleshooting issues faced by users located in NACO office remotely and on-site
- Assisting users in Word, Excel and common Office applications, Virus/Spyware removals
- Creating technical knowledgebase and processes for common tasks
- Interact with IT vendors for any IT requirement.
IT Manager
Pathfinder Health India Pvt. Ltd.
10.2011 - 10.2012
- Worked closely with EMR software (Easy Clinic) used in the organization for Testing, Training and implementation
- Manual Testing of Easy Clinic Software on both desktop and web versions
- Managing and maintaining IT inventory
- Coordinating with all IT vendors for IT needs of the organizations
- Tracking all issues and resolution of the same within given time frame
- Testing and configuration of patient information and integration with NFC enabled smart-phones, like Blackberry
- Preparing Test Cases, enhancements, reporting of bugs to the software team
- Resolving user issues on site and remotely
- Support IT applications and hardware needs of 60+ corporate users
- Making and implementation of IT Policies for smooth functioning of the organization
- Backup of SQL database
- Install / configure / maintain / troubleshoot the network and system issues
- Remote support, Wifi installation and configuration
- To keep the Internet connection 98% uptime
- Implementation of SQUID Proxy server on Ubuntu Linux
- Preparing documentation for the IT processes and implementation of the same
- Managing server running Win 2008R2
- Managing multiple centers of the company using various remote management tools
- Training provided to doctors on EMR software, implementation of the same into organization
- Vendor Management
System Administrator / Production Supervisor
E-Dictate IT Solutions Pvt. Ltd.
03.2003 - 10.2011
- Monitoring of Servers and Network Devices Installation of Windows Server 2003 Installation and Troubleshooting of Client operating system like Windows XP/7 Installation of Client application and software
- Remote Administration / User Support using various remote management tools
- In-charge of overall workflow of the organization with 21 team member from two departments
- Managing key customers
- Managing jobs of all customers to be delivered within TAT with quality and 40 K lines per day
- Involved in recruitment process to hire for department Provided 1st and 2nd level support to Home Based employees on new technologies including, Office and Windows XP, 7, updates, using various remote management tools
- Defining new process of client work, finding resolution of issues raised by client, interacting with software team for resolution and various departments for client resolution
- Managed to get work completed within TAT even when more jobs received from client on given days
- Monthly team meeting on new development in the process and giving presentation on the same
- Interaction with other departments, and client on regular basis
- As a team leader my job was to manage a team member of 20 people in different shifts
- Coordinating with them, managed to do any new process independently and training of the same to all team members
- Managing server, network, Wifi network of the company
- User support to home based staff
- Day-to-day interaction with US based clients through e-mail related to production issues and management of workflow
- Regular web based meeting with client on new development on processes and software applications
- Training provided to team members of the same on new applications
- Tracking of overall workflow, issues raised by client, tracking of delivered jobs, keeping client satisfaction in mind.
Faculty
Proteck Computers
12.2001 - 01.2002
- Teaching Subjects like DOS, MS-Office, Windows 98/XP, C++, FoxPro 2.6 and Internet Applications Assembly of PCs and Hardware Support.
Education
IGNOU
New Delhi, IndiaSkills
- MS-Office
- Open Office
- Trend Micro Antivirus
- Symantec Antivirus
- EMR Software (MEDENT, Centricity Practice Management, Easy Clinic, AdvancedMD etc)
- SQUID Proxy
- Dell Sonicwall TZ 210
- Adobe Connect Webinar
- Google Apps for Work
- Windows 2008/2012 server
- Windows XP Pro
- Windows 7
- Windows 8
- Win 31
- DOS 61
- Linux (Ubuntu 1204 and Centos 62)
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Application support
- IT Procurement
- Team Collaboration
- Documentation Management
- Mobile Technologies
Accomplishments
- Supervised team of 21 staff members.
- Collaborated with team of 12 and Government Agency in the development and deployment of Mobile App "Treatment Guidelines for HIV" on India's National Guidelines for HIV Care and Treatment 2021.
- Collaborated with team of 15 in the development of Web App "nirantar" an e-Consultation platform for HIV/AID community for Mumbai District AIDS Control Society.
- Collaborated with DhwaniRIS in the development of Mobile App "Samvaad" a very useful mobile app for the HIV counselors, which helps in developing a dialogue between HIV client and the counsellor for better treatment outcome and retention.
- Collaborated with Avegen in the re-development of Mobile App "Jindagi" a patient literacy mobile app, minimizing stimga and discrimination for Mumbai District AIDS Control Society.
- Successfully managed various Training workshops and CME and collaborated with different stakeholders for planning for the event in various parts of the country.
- Documented and resolved issues arising during the development, testing and implementation phases of the applications.
Highlights Of Expertise
- Troubleshooting/Resolutions
- Colloborations
- Client Relations
- End-user Support
- Enthusiastic
- Strong work ethics
Alt Email
pravin0103@hotmail.com
Current Cto
INR 18.51 LPA
Personal Information
- Date of Birth: 03/01/1978
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Listening to Music and Cricket.
Timeline
IT Manager
I-TECH (International Training & Education Center for Health)
07.2014 - Current
System Administrator
Fhi360 International
11.2012 - 07.2014
IT Manager
Pathfinder Health India Pvt. Ltd.
10.2011 - 10.2012
System Administrator / Production Supervisor
E-Dictate IT Solutions Pvt. Ltd.
03.2003 - 10.2011
Faculty
Proteck Computers
12.2001 - 01.2002
IGNOU
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