Pravin Waghela

• Managing the Jamf Pro server: Monitoring the server and its components, such as policies, profiles, scripts, and reports.
• Deploying and updating devices: Configuring and updating Mac devices, applications, and settings.
• Troubleshooting issues: Resolving issues related to Mac and Jamf, such as authentication, connectivity, and security.
• Documenting policies and procedures: Maintaining and documenting Mac and Jamf policies, procedures, and best practices.
• Collaborating with other IT teams: Ensuring that Mac and Jamf solutions are compatible with other systems and platforms.
• Evaluating new technologies: Researching and evaluating new Mac and Jamf technologies, and trends.
• Creating application packages: Creating packages for applications to deploy on systems, installing, and updating the macOS operating system: Testing, installing, and updating the macOS operating system.
• Compliance Management.

• Migration of Exchange Server to O365 Cloud.
• Creating, modifying, and managing user accounts, groups, and permissions within the O365 ecosystem.
• Configuring and managing email services, including mailbox creation, distribution lists, and spam filtering.
• Implementing security measures, monitoring for threats, and ensuring compliance with data protection regulations.
• Installing, configuring, and managing O365 applications such as Outlook, Teams, SharePoint and OneDrive.
• Identifying and resolving technical issues related to O365 services, often in collaboration with IT support teams.
• Implementing backup and recovery solutions to protect critical data and ensure business continuity.
• Continuously monitoring system performance and generating reports to identify trends and potential issues.

• Handling Executive support to MD Office, CFO office and Other Executive committee members of East and West zone with around 12000+ users.
• Migration of Windows OS 7 to 10 (2020-2021) – Around 10000+ users and Windows OS 10 to 11 Migration (2022-2023) – Around 12000+ users.
• PAN India Mac Support for around 1100+ mac users. Also checking Compliance Software`s in Mac like – JAMF enrolment and MDM Policy.
• Upgradation of Mac OS Catalina 10.15.6 to Monterey 12.0 then Monterey 12.5 to Ventura 13.2 and compatibility test of DLP and Symantec AV application.
• Making reports like Audit Tickets Report, Pending Tickets. Team Leading, and Team Management’s-ordinations with team regarding tickets.
• Create automation of application installation for Office365 & Compliance applications install from Software Centre through the help of SCCM
• Keeping check of compliances like Nevis, OCS inventory, Symantec Antivirus, Symantec Encryption, DLP, WSS and Bit Locker
• Handling NAC Security like – WIPS & Nevis.
• Making SLAs report, KPI reports and ticket auditing
• Made SOP’s for WIFI and proxy setting, issue of slow system and application installment from software center.
• Learning and complying with IT Policies and Procedures.

I was working as Technical Support of WEST ZONE. I was operating from Nesco Ericsson Mumbai and remotely looking after Ericsson Mumbai, Pune, Ahmedabad, and Jaipur.

• Handle Executive support to MD Office, CFO office and Group Executive, Executive, President, Vice President. Team Leading, and Team Management. Ensure 100% availability of IT services.
• Ensure defined SLAs are met to prove best-in-class Infrastructure services to the Customers.
• Administration, Installation and troubleshooting of Windows 10, Windows 8, Windows 7.
• Responsible for troubleshooting all Microsoft windows issues. Responsible for configuring & troubleshooting Microsoft Outlook accounts (Office 365).

I was working as System Administrator and Major responsibilities were as below.

• Administration, Installation and troubleshooting of Windows 10, Windows 8, Windows 7.
• Responsible for troubleshooting all Microsoft windows issues. Responsible for configuring & troubleshooting Microsoft Outlook accounts (Office 365).

I was working as Network Engineer and Major responsibilities were as below.

• Designing and installing well-functioning computer networks, connections and cabling.
• Testing and configuring software and maintain and repair hardware and peripheral devices.
• Inspect LAN infrastructure and fix minor or major problems.