Pravin Yadav
Deputy Manager
Navi Mumbai
Summary
Empathetic and energetic professional with 5+ years experience in banking operations field. Technically-savvy with outstanding relationship building, training, and presentation skills. Seeking a position with an organization where I can utilize my skills and experience to enhance growth.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Deputy Manager
M2P Fintech Factory
Mumbai
11.2021 - Current
- Performing the reconciliation for various channels.
- Identify the unsuccessful transactions report to finance team for their settlements .
- Performing 2 Way reconciliation i.e. Aggregator to Aggregator, and Aggregator to Bank.
- Performing the refunds for unsuccessful transactions.
- Publishing the daily transaction details to the senior management.
- Onboarding the Merchants/Clients in existing system as per organization guidelines.
- Verifying the KYC documents in detail and ensuring legitimacy of the merchant/clients.
- Undertaking an assessment of the Merchants goods/services to ensure they are compliant.
- Communicate with the Pre-Operations team where further information is required to progress Merchant onboarding process and follow up in a timely manner where action is required.
- Providing the products as per merchant requirement and make sure the merchant go live on same day.
- After merchant onboarding ensuring that merchant settlement will do timely manner and if any issue arises then will resolve on priority.
Reconciliation Specialist Senior
Fiserv Ltd
Thane
04.2021 - 11.2021
- Working on International Client Reconciliation project and coordinate with Senior.
- Reconciling 11 separate client accounts on daily basis.
- Resolved reconciliation discrepancies in a timely manner.
- Validate appropriate data received from third party systems and evaluate.
- Increased personal skill set of software proficiency and data processing.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Also going through the Organization process for handing international chargeback.
- Verifying the documents received from the various channels for Visa & Master Card Channel.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Executive II
Axis Bank (Quess Payroll)
Navi Mumbai
12.2019 - 03.2021
- Handling Visa and MasterCard disputes checking chargeback for various Reason codes including fraud transactions.
- Handling Various Aggregators channels and their Charge back Queries.
- Assist in fraud investigations by reviewing accounts and transactions and detecting fraud trends
- Having knowledge of International Chargeback’s, International Disputes.
- Answer telephones and give information to Merchants, take messages and provide proper solution.
- Initiated follow-up calls to Merchants by telephone or letter and advised. And take appropriate actions within strict deadlines.
- Maintain documentation and Merchant correspondence and assured proper Filling upon completion of investigation.
- Initiate Refunds for Cardholders for Direct merchant as well aggregator as per Requirement.
- For Aggregators first recovers the funds from respective accounts and then process refund to the cardholders.
- Taking follow up with concern team to process refund within committed date.
Consultant
IDFC First Bank (Teamlease Payroll)
Navi Mumbai
05.2017 - 11.2019
- Analyze the queries raised by Issuer bank (Disputes) and provide correct solutions to plaza.
- Working on NPCI Files for chargeback’s, Reconciliation.
- Analyze the transactions send by the plaza on daily basis and raise violation against fraud transaction in EGCS Portal.
- Raising the Credit Adjustment, Debit Adjustment as per Plaza requirements.
- Guide plazas for Pre-Arbitration and Arbitration Cases.
- Having knowledge about EGCS system and NPCI Files.
- Maintaining total MIS for plazas and provide it on Monthly basis.
- Maintaining MIS for Acquirer Part for violation, financial transactions by NPCI.
- Having knowledge about tag issuance and whole process.
- Performing Recharges for Corporate Customers.
- Raising charge backs for valid queries such as Duplicate, Return Journey, Paid by other means transactions for retail customers as well as corporate customers.
- Analyze the Represented cases and raising Pre-Arbitration and Arbitration for Valid transactions.
- Doing Blacklisting Whitelisting of Tags for Valid reasons.
- Maintaining MIS for Issuer Part on Monthly basis as reported by NPCI.
Trainee Software Developer
PC Technology Pvt Ltd
Thane
05.2016 - 01.2017
- Collaborated effectively with members of software development team and personnel in other departments.
- Wrote clear, clean code for various projects.
- Prepared and submitted reports and other documentation to assist development team members.
- Worked closely with peers to identify issues and provide suitable resolutions.
- Analyzed source code to identify functionality issues.
- Delivered project reports and milestone updates to supervisor.
- Prioritized tasks and completed in order of importance.
Data Entry Operator
Scantech Laser Pvt. Ltd.
Navi Mumbai
07.2014 - 08.2015
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted and checked input data against original documents.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Maintained files, records and chronologies of entry activities.
Desktop Support Engineer
Karvy Data Management
Mumbai
11.2013 - 06.2014
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Education
Bachelor of Computer Science - Computer And Information Sciences
JVM Mehta College of Computer Science
Airoli, Navi Mumbai 07.2008 - 05.2013
No Degree - Network And System Administration
NIIT
Thane 04.2001 -
No Degree - Computer Networking And Telecommunications
Cisco
Thane 04.2001 -
Skills
Easy adaptability to new situations
Timeline
Deputy Manager
M2P Fintech Factory
11.2021 - Current
Reconciliation Specialist Senior
Fiserv Ltd
04.2021 - 11.2021
Executive II
Axis Bank (Quess Payroll)
12.2019 - 03.2021
Consultant
IDFC First Bank (Teamlease Payroll)
05.2017 - 11.2019
Trainee Software Developer
PC Technology Pvt Ltd
05.2016 - 01.2017
Data Entry Operator
Scantech Laser Pvt. Ltd.
07.2014 - 08.2015
Desktop Support Engineer
Karvy Data Management
11.2013 - 06.2014
Bachelor of Computer Science - Computer And Information Sciences
JVM Mehta College of Computer Science
07.2008 - 05.2013
No Degree - Network And System Administration
NIIT
04.2001 -
No Degree - Computer Networking And Telecommunications
Cisco
04.2001 -
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