PRAVINKUMAR
Service Manager
Gulbarga
Summary
Handson experience in mobile and laptop service industry for 6+ years. Providing service through various multiple brands
Overview
7
7
years of professional experience
4
4
Languages
Work History
Service Manager
Vivo India Pvt. LTD
08.2023 - Current
- Customer service for warranty and out warranty handsets
- Inventory management
- Monthly spare parts audit
- Customer Escalations
- Team meetings on achievement of KPI
Executive Engineer
Reliance Jio Infocomm
11.2022 - 08.2023
- Customer service
- Team building and management
- Handling various Jio Points across area
- Visiting Jio stores for monthly audit
- Handling SLP calls
- Weekly training for JPAM's
Branch Manager
F1 Info Solutions Pvt Ltd
12.2020 - 10.2022
- Customer Service For mobile handsets and laptops
- Handling multiple brands services
- Team management
- Onsite repairs for laptop(Asus & Avita)
- Weekly cash deposit outstanding cash
- Inventory management
- Analysing HO reports and planning
- Happy calling
Service Engineer
Panasonic Service Centre
08.2017 - 10.2020
- Repairing handsets of multibrands(karbonn, gionee,panasonic,coolpad,meizu,ziox,intex)
- Software and hardware solutions of mobile handsets
- Customer handling
- DOA and DAP handsets handling
- Weekly defective dispatch
Education
Diploma Electronics And Communications Engineering -
Govt. Ploytechnic Gulbarga
Gulbarga 04.2001 -
Skills
After sales service mobile and laptops
Customer Service operations
Customer Escalations
Inventory management
Mobile phones and Laptop repair
Team management
Performing monthly Audits
Timeline
Service Manager
Vivo India Pvt. LTD
08.2023 - Current
Executive Engineer
Reliance Jio Infocomm
11.2022 - 08.2023
Branch Manager
F1 Info Solutions Pvt Ltd
12.2020 - 10.2022
Service Engineer
Panasonic Service Centre
08.2017 - 10.2020
Diploma Electronics And Communications Engineering -
Govt. Ploytechnic Gulbarga
04.2001 -
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