Pravin Kumar Singh
Bengaluru
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Results-driven Solution Specialist known for high productivity and efficient task completion. Possess deep understanding of customer relationship management, technical troubleshooting, and project management. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative problem-solving in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Solution Specialist
Kaseya
Bengaluru
07.2017 - Current
- Streamlined processes in collaboration with department team members.
- Strengthened the workflow process by effectively recruiting and training specialists to ensure optimal productivity.
- Gathered feedback from customers regarding their experience with products or services offered by the company.
- Conducted product demonstrations, presentations, workshops and proof of concept projects to prospects and customers.
- Reduced case backlog by expediting resolutions.
- Spearheaded corrective action initiatives to resolve root causes.
- Evaluated productivity and Specialists performance to minimize process discrepancies.
- Participated in product review meetings with senior management team members providing valuable inputs about potential features that could be added in upcoming releases.
- Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
Head of Sales & Marketing
Applozic, Inc
Bengaluru
11.2015 - 06.2017
- Developed marketing strategies based on corporate objectives and market trends.
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Coordinated marketing events for showcasing product and service offerings.
- Collaborated with design teams on creating visuals that effectively conveyed messages about our products and services.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Maintained and verified accurate records of pricing, sales and activity reports submitted by account managers.
- Supervised creation of marketing materials and collateral.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Reviewed customer satisfaction surveys to identify areas of improvement.
- Compiled reports on sales figures, competitor analysis, market trends, which were used by senior management for decision making purposes.
- Organized trade shows and exhibitions to promote the company's products and services.
- Created budgeting plans for all marketing activities, tracked expenses, and ensured compliance with company policies.
Head of Sales
Webyog, Inc.
Bengaluru
11.2008 - 10.2015
- Engaged in direct selling activities when needed to close large deals or boost morale within the organization.
- Developed and implemented sales strategies to improve market share.
- Attended trade shows and conferences on behalf of the company to promote services and products.
- Directed and supervised staff performance.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted in-depth research on competitor trends, products and services.
- Created training programs for new sales employees.
- Achieved company growth and brand development through market expansion and sales.
- Negotiated contracts with vendors and customers to maximize profitability.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Collaborated with leadership teams across departments on initiatives that impacted overall organizational goals.
- Recruited and trained new employees to meet job requirements.
- Built sales forecasts and schedules to reflect desired productivity targets.
Education
Bachelor of Computer Applications
Bundelkhand University, Jhansi
Jhansi07-2012
Skills
- Process improvement
- Product demonstrations
- Customer feedback
- Team building
- Employee training
- Data analysis
- Presentation skills
- Workflow optimization
- Sales strategy
- Performance evaluation
- Team leadership
Accomplishments
- MVP as an IC for several quarters, recognized and promoted as a team manager, and moved from one business unit to another as the initiator of a new process
- Bronze Level Sandler Sales Certification
- Velocity Sales certification through Victor Antonio's workshop
Languages
Hindi
First Language
English
Proficient (C2)
C2
Maithili
Proficient (C2)
C2
References
References available upon request.
Timeline
Solution Specialist
Kaseya
07.2017 - Current
Head of Sales & Marketing
Applozic, Inc
11.2015 - 06.2017
Head of Sales
Webyog, Inc.
11.2008 - 10.2015
Bachelor of Computer Applications
Bundelkhand University, Jhansi
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