Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

PRAVIN SINGH

VIRAR

Summary

I am a Mass Media Graduate with 13+ Years of work experience in driving revenue and overall growth. Results-driven growth leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer 13 years of experience to new role dedicated to achieving exceptional results on tight timetables. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Head of Growth

Curelink Pvt Ltd
10.2022 - Current
  • Built a sales force of 35 people (18 Inside sales associates & 10 Field Sales) and a team of 7 sales dieticians to setup the dietician in clinic model from the scratch who generates that generates around 70 and 10 percent of the total company’s revenue
  • Led operations for a pilot project with Akumentis pharma to expand new cities and acquire more doctors who later prescribe patients contributing the overall revenue
  • Implemented SOPs for Sales, Support and Diet consultations to improve the overall Revenue with quality coaching and Increased NPS score
  • Assisted the tech and product team to integrate Zoho CRM with a calling Dialer and moved to WhatsApp business solution for the patients where they can interact with the doctors and other health experts without using any application
  • Pivoted from Teleclinics model in 2022 to Diabetes care plan and later to gynecologist specialization due to very high CAC to acquire diabetic patients.
  • Implemented Instant payment model for doctors which increased number of prescribed patients from them
  • Introduced patient referral and renewal policies without doctor’s commission, contributing 20% of the revenue
  • Implemented down selling sales strategy that helped in converting the lost customers who were pitched a higher SKU earlier that comprises 15% of the weekly revenue generated by the sales team within a month
  • Implemented the Calendly based appointment booking for the Coaches that helped increase their connectivity by 35% and increasing it from 40% to 75%
  • Increased the CSAT score from 45% to 70% by improving the after sales service
  • Have always had the department NPS score of 100% with the promoter rating being between 9-10 every month on month
  • Designed attractive incentives plans for the sales team and support team along with the PIP plan that helped in making each person accountable for their work and increased the productivity by 40%.

Senior Manager

Fitterfly Health Tech Pvt Ltd
Mumbai
02.2021 - 09.2022
  • Built and set up the inside sales and the customer support team from the scratch to a team of 55 people (40 in sales, 5 sales dieticians and 10 in the support team).
  • Responsible for training the team and creating SOP for direct processes and channels
  • Increased the revenue by 4X within 6 months
  • Reduced the CAC from 29K to 16K in the span of 8 months
  • Helped to grow cross functional departments like Digital Marketing, Clinical Team and Enterprise sales.
  • Increased conversion percentage from 8% to 13% on Google Adwords leads and 5% to 7% on Facebook leads by suggesting the changes on the landing pages bade on the patient's CSAT score.
  • Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
  • Did a pilot with Getvital Insurance company to improve their patient's outcome.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Created detailed reports on project progress for senior management review.

Team Lead

Wellthy Therapeutics Pvt Ltd
Mumbai
06.2017 - 01.2021
Getvitalects which resulted in signing the commercial contracts with national and international pharma & Insurance companies like Novartis, Roche, Cipla, AVIVA, etc
  • Training the Team on Adverse Event reporting for pharma companies
  • Have worked with the Tech Team closely to get the app issues resolved ASAP for smooth user experience and internal operations
  • Was able to improve the app ratings on Google Play Store from 4.4 Wellthy's4.7 Stars within the span of 9 months.
    • Cipla

    Relationship Manager

    IIFL Holdings Pvt Ltd
    11.2016 - 05.2017
    • Responsible to Open Mutual Funds and Trading A/C
    • Push clients to do more trading to generate more brokerage
    • Timely shared the Market Mantra to keep the client engage on the portal
    • Train new employees as the batch increased to 100 from 20 people
    • Maintain good relationship with the franchises to get more business and A/C's from different cities
    • Have traveled to multiple cities to meet and keep the Franchiser motivated.

    Sr. Education Counselor

    Haygot Educations Pvt Ltd
    03.2015 - 10.2016
    • Achieve Weekly Sales and revenue Targets
    • Counsel the students and their parents about the importance of online education
    • Handled a team of 12 People and was promoted as a team coach
    • Train new Joiners before they hit on the production floor.

    Sales Executive

    Lester Infoservices Pvt Ltd
    03.2013 - 10.2014
    • Responsible to generate high Revenue
    • Maintained a high conversion in iTunes, Microsoft and Antivirus Securities
    • Was rewarded as the best performer of the month 4 times amongst 200 employees
    • Have worked in flexible shifts.

    Education

    Mumbai University BMM -

    01.2018

    HSC -

    01.2015

    Maharashtra State Board SSC -

    01.2009

    Skills

    • Strong communication skills (written and verbal)
    • Good interpersonal skills with an ability to understand the business need and plan the strategies to growth organically
    • Strategic Planning
    • Project Management
    • Digital Marketing
    • Strategic Planning and Alignment
    • Pricing Strategies
    • Decision-Making
    • Training and Onboarding
    • Database Management
    • Customer Relationship Management (CRM)
    • P&L Management
    • Strategic Marketing
    • Relationship Building
    • Cold Calling
    • Staff Management
    • Social Media Campaigns
    • Brand Development and Marketing
    • Sales Forecasting
    • Business Needs Analysis
    • Campaign Planning
    • Team Recruiting and Hiring
    • Call Centre Management
    • Outsourcing Project Management

    Personal Information

    • Date of Birth: 04/20/93
    • Gender: Male
    • Nationality: Indian
    • Marital Status: Married
    • Religion: Hindu

    Languages

    • English
    • Hindi
    • Marathi

    Timeline

    Head of Growth

    Curelink Pvt Ltd
    10.2022 - Current

    Senior Manager

    Fitterfly Health Tech Pvt Ltd
    02.2021 - 09.2022

    Team Lead

    Wellthy Therapeutics Pvt Ltd
    06.2017 - 01.2021

    Relationship Manager

    IIFL Holdings Pvt Ltd
    11.2016 - 05.2017

    Sr. Education Counselor

    Haygot Educations Pvt Ltd
    03.2015 - 10.2016

    Sales Executive

    Lester Infoservices Pvt Ltd
    03.2013 - 10.2014

    Mumbai University BMM -

    HSC -

    Maharashtra State Board SSC -

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