Pravleen Kaur
Customer Care Representative
Brampton,Ontario
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Accenture
09.2021 - 08.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
Sales Associate
Tommy Hilfiger
11.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Retail Store Associate
Reliance Smart Point
08.2018 - 11.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained tidy and organized store to comply with cleanliness standards.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Post Graduate Certificate - Financial Planning & Wealth Management
Lambton College
Toronto, Canada05.2025
B. Com. Honours - Accounting And Finance
Hindu College, University of Delhi
Delhi, India05.2018
High School Diploma -
Guru Harkrishan Public School, Vasant Vihar
New Delhi, India05.2015
Skills
- Customer Service
- Custom Order Management
- Appointment Scheduling
- Database Research
- Payment Processing
- Billing Coordination
- Order Processing
- Verbal and Written Communication
- POS System Operations
- Display Building
- Product Sales
- Problem-Solving
- Problem-Solving Skills
- Multi-Tasking Strength
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Customer Care Representative
Accenture
09.2021 - 08.2023
Sales Associate
Tommy Hilfiger
11.2020 - 09.2021
Retail Store Associate
Reliance Smart Point
08.2018 - 11.2020
Post Graduate Certificate - Financial Planning & Wealth Management
Lambton College
B. Com. Honours - Accounting And Finance
Hindu College, University of Delhi
High School Diploma -
Guru Harkrishan Public School, Vasant Vihar
AVAILABILITY - PART TIME
Monday - 5PM - Closing
Tuesday - 5PM - Closing
Wednesday - Full Availability
Friday - Full Availability
Saturday - Full Availability
Sunday - Full Availability
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