Travelling
PRAYAN WILLIAM
Supply Chain And Customer Service Professional
Ernakulam
Summary
Results-driven Supply Chain and Logistics Professional with over 8 years of comprehensive experience in logistics operations, warehouse coordination, ERP procurement, inventory control, truck planning, and customer service. Proven expertise in Six Sigma methodologies enhances operational efficiency and dispatch performance. Proficiency in SAP processes and E-Waybill generation streamlines supply chain coordination. A strong commitment to optimizing workflows and delivering exceptional service ensures seamless logistics solutions that meet organizational goals.
Overview
18
18
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Executive – Logistics & Customer Service
VKL Seasonings Pvt Ltd
08.2017 - Current
- Manage end to end order processing and ensure accurate delivery commitments.
- Liaise with relevant internal and external parties to manage Requested delivery date of sales orders on customer requirements and on-time sales conversion.
- Coordinate daily truck planning and dispatch schedules.
- Monitor inbound and outbound logistics operations.
- Generate E-Waybills and maintain compliance documentation.
- Track consignments and provide shipment updates to customers.
- Coordinate with warehouse teams for picking, packing and dispatch.
- Monitor inventory levels and assist in stock replenishment planning.
- Maintain SAP updates for dispatch tracking and order processing.
- Prepare logistics reports including shipment status and pending orders.
- Coordinate with transporters to ensure vehicle availability.
- Maintain documentation including COA, CI Forms and dispatch records.
- Provide post-sales support such as sales return, replacement, and others.
- Support warehouse operations for smooth daily dispatch workflow.
- Close collaboration with export /CHA team to ensure efficient operation from warehouse/plant.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Associate – Supply Chain Operations
Shriram Distribution Services Ltd
04.2016 - 04.2017
- Coordinated goods flow including receiving, storage and dispatch.
- Maintained stock control systems improving inventory accuracy.
- Managed procurement using Oracle ERP purchase orders.
- Screened requisitions and monitored material procurement.
- Coordinated warehouse stacking and inventory processes.
- Generated operational documentation and logistics reports.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Document Controller
Consolidated Gulf Company
02.2015 - 10.2015
- Maintained engineering documentation and technical databases.
- Conducted document audits ensuring compliance and accuracy.
- Managed engineering drawings and TDMS uploads.
- Maintained version control for project documentation.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Sales Executive – Marketing
City Pharma
06.2008 - 03.2010
- Generated sales through pharmacy client acquisition and relationship building.
- Managed territory sales and secured purchase orders from retailers.
- Coordinated product delivery and order processing.
- Collected payments and maintained customer accounts.
- Analyzed sales trends and provided market feedback.
- Coordinated with warehouse teams for product dispatch.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
MBA - Logistics & Shipping
Vels University
Chennai01-2012
BSc - Electronics
School of Technology & Applied Science
Kochi01-2008
Skills
Supply Chain & Logistics Operations
Inventory Control & Warehouse Management
Truck Planning & Dispatch Coordination
SAP Operations & ERP (Oracle) Procurement
E-waybill management
Customer relations
Accomplishments
KEY ACHIEVEMENTS
• Increased dispatch efficiency by 28% through optimized route and truck planning strategies
• Reduced delivery delays by 32% by improving coordination between warehouse and transport
teams
• Achieved 99% inventory accuracy by implementing structured stock control processes
• Reduced logistics operational costs by 18% via vendor negotiation and load optimization
• Improved order processing speed by 25% using SAP-based tracking and workflow improvements
• Enhanced on-time delivery performance from 85% to 96% within one year.
Certification
Six Sigma Certification – CSSGB (Certified Six Sigma Green Belt)
Interests
Sports
Fitness / gym
Supply chain trends reading & logistics news
Timeline
Six Sigma Certification – CSSGB (Certified Six Sigma Green Belt)
03-2026
Senior Executive – Logistics & Customer Service
VKL Seasonings Pvt Ltd
08.2017 - Current
Associate – Supply Chain Operations
Shriram Distribution Services Ltd
04.2016 - 04.2017
Document Controller
Consolidated Gulf Company
02.2015 - 10.2015
Sales Executive – Marketing
City Pharma
06.2008 - 03.2010
BSc - Electronics
School of Technology & Applied Science
MBA - Logistics & Shipping
Vels University
Languages
English,Hindi, Malayalam