Prayas S Bhavsar

(Citi KYC ops- EMEA)

• Working as Business Analyst-Functional for KYC Operations
• Understanding Business requirement from client for the change/automation/enhancement required to be done in application or workflow/Process improvement.
• Calls with Business to understand BRD( Business required document) and discuss on the solution and get it finalized with help of Solution Lead.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Grooming call with Business and presenting the solution/enhancement regarding the change to be done in the product or process.
• Implement any feedback or change received from client in the FRD during the discussion in walkthrough call.
• Collaborate closely with cross-functional teams, including IT, compliance and operations to ensure alignment and successful project delivery.
• Provided technical support during user acceptance testing cycles.
• Keeping track on the progress of the project and sending update to Sr. Management weekly.Conducted interviews with subject matter experts to gather information on existing systems and procedures.

(Citi Wealth Management- APAC)

• Worked as Business Analyst-Functional for Wealth Management – Mutual Fund> Alternative Investments Fund
• Understanding Business requirement from client for the change/automation/enhancement required to be done in application or workflow/Process improvement
• Calls with Business to understand BRD( Business required document) and discuss on the solution and get it finalized with help of Solution Lead
• Grooming call with Business and presenting the solution/enhancement regarding the change to be done in the product or process
• Creating a Functional Requirements Document (FRD) and having an FRD walkthrough call with the business, and getting sign-off for the same to confirm that the changes/enhancements requested by the business are in line and do not need any amendments.
• Implement any feedback or changes received from the client in the FRD during the discussion in the walkthrough call.
• Created a Confluence link where the FRD details will be saved and shared with the client and technical team to view and advise on any changes, if any..
• Discussion the change/enhancement FRD with Testing team so that my are aware about the changes and should cover the same during testing phase.
• Creating Feature in IBIS application after the requirement/change/enhancement is finalized with client i.e Updating efforts, impacted application, support application, Business owner details, Project Manager details, sponsor details.
• Once approved created EPIC, US & TASK in JIRA to track the progress of the project @feature level.
• Attending TP(Test Plan) walkthrough call, scheduled by testing team with client to ensure the testing team covers all the changes i.e (Test cases) mentioned in FRD
• Monitoring & liaising with the QC (Quality Check) to understand the defects and provide with the solution as a BA to close it, If any
• Keeping track on the progress of the project and sending update to Sr. Management weekly
• Once all the Changes done and Tested as per the Business requirement, securing the sing off from business and keeping the record for the Future reference
• Managed a team of 5 BA

Citi EUC - (End User Computing)

• Appointed as a Team Leader in Wipro BPS LTD, placed as a PMO for Citi client.
• Handling Client escalation and providing resolution.
• Ensuring daily monitoring of client escalation and keeping track of the same until resolution is provided and agreed with the client.
• Sending Daily EOD report (achieved vs target) to client on progress of the current project.
• Hosting Daily call with client on escalation and understanding the expectation and giving resolution.
• Ensuring all the escalation from client are attended and provide update to client.
• Providing daily update to internal management on the progress of the project and on pending escalations.

(Credit Suisse – Asset Servicing)

• Monitoring Intercompany breaks & External Receivable.
• Ensuring weekly sweep (Intercompany payable & receivable) is prepared by Team and shared with US team to make the payment for their payable on outstanding breaks.
• Weekly call with US team to discuss & resolve outstanding IC breaks (Aged & High value).
• Verifying Intercompany payments.
• Monitoring I-match for Intercompany & receivable breaks.
• Resolving Discrepancy for the unmatched breaks if not resolved by Team.( Intercompany & External counterparty).
• Escalating issue to SBL desk or Trader if any discrepancy in SBL or traded position.
• Ensuring breaks are not greater than 15 days from PD by following up with external and Internal counterparty. If any same is escalated internally.
• US, CA, Middle East and Latin America Reconciliation.
• Ensuring all events are released on ex-date and cross verifying the Firm position are credited and debited as per EX-1 holding.
• Reconciling the events on RD to confirm the Depot holding.
• Ensuring release of all SBL and Trade position on RD.
• Liaising with SBL desk to confirm the PnL posting due to over borrow or excess loan and pass the impact to Stock loan desk.
• Coordinating with Trader to resolve the issue on the trade booking which causes reconciliation issue.

UK Asset Services & PB Asset services

• Generating Daily report for UKAS and PBAS.
• Assigning Daily work.
• Resolving and updating comments on High value Nostros.
• Handling escalations from counterparty and traders.
• Maintaining MIS for oversight team and internal management team.
• Leading team for completing all operational work error free within deadline.
• People management.
• Training and development within the Team.
• Sending EOD report to oversight team.
• Sending Daily signoff of the process.
• Taking one on one and setting monthly goals from the Team.
• Ensuring all the dividend are released on PD by the team.

Asset Servicing - Intercompany Breaks across all Entity.

Dividend Settlement: June’08 – Sept’09.

• Settlement of trades compensated by the Agent for the dividend proceeds.
• Reconciling settlements of trades for dividend events processed in CREST.
• Maintaining and Updating EOD/EOM MIS ensuring completeness of the task allocated.
• Liaising with agent for the compensation of the dividend proceeds.
• Payable and receivable of cash from counterparts.

File Closure Post Events Mandatory and Optional - Oct ’09 – May 2015

• Reconciling stock and cash breaks for Corporate Actions.
• Reconciling client’s positions and booking entitlements as per corporate action event.
• Updating elections received from clients in CAM (Corporate Action Manager in E-spear).
• Making real-time Payments to client using Crest system for UK clients.( Payable & Receivable).
• Liaising with different counter parties for outstanding claims.
• Closely liaising with SBL team, Settlements team & Middle Office to resolve Dividend issue on which the counterpart disagree.
• Coordinating with Trader for the booking on which there is discrepancy due to which dividend can settle with counterparty also checking with trader for the counterparty details.
• Coordinating with the internal teams like Data Capture, Entitlement Team, Bookings Team in case of any miss/error by them.
• Handling corporate action events in a role of investment banker which involves research, advising clients and managing issues and concerns.
• Contacting agents, company and trustees and gathering information for clients which helps in resolving issues on Corporate Action Events.
• Managing escalations on a timely basis, high volumes, meeting deadlines been the key responsibilities along with team meetings and preparing process manuals.
• Reconcile report content to ensure accuracy, as per the requirement in the process.
• Research and reconciliation of dividend/cash payouts post corporate action event.
• Attending daily risk call and Post event weekly risk call and ensuring complete update on the CA event.
• Highlighting event with critical risk and providing proper substantiation till closure of the exposure.
• Managing internal and external queries and completion of daily work within stimulated benchmark time.
• Documenting & incorporating procedures for the new migrated process (optional dividends).
• Serving Prime Brokerage Clients and Traders in reconciling their positions.