PRAYUSHI CHADDHA
LUCKNOW
Summary
Clinic Manager with 13 years of experience in skincare operations, specializing in employee training and patient care protocols. Proven track record in leading teams and optimizing clinic resources to enhance patient satisfaction. Achieved performance goals consistently through strong work ethic and effective communication skills. Committed to continuous performance improvement and operational excellence.
Overview
14
14
years of professional experience
Work History
Clinic Manager - Operations
Kaya Skin Care
Lucknow
10.2022 - Current
- Managed daily clinic operations and staff scheduling for optimal service delivery.
- Oversaw employee training programs to enhance team performance and service quality.
- Implemented patient care protocols to ensure compliance with health standards.
- Coordinated inventory management and supply ordering for clinic resources.
- Analyzed clinic procedures to streamline workflows and enhance efficiency.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Tracked, organized and counted clinic stock and supplies.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
Assistant Clinic Manager
Kaya Skin Care
Lucknow
02.2018 - 09.2022
- Coordinated patient appointments and ensured smooth front desk operations.
- Trained new staff on clinic protocols and customer service standards.
- Oversaw inventory management and ordered supplies as needed.
- Monitored compliance with health regulations and clinic policies regularly.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assessed clinic performance by collecting data, analyzing trends, identifying problems, and developing solutions.
- Reviewed employee performance evaluations according to established standards.
- Maintained accurate financial records, including billing and collections.
- Conducted daily clinic operations, ensuring smooth and efficient patient flow.
- Scheduled staffing shifts based on projected patient volumes.
- Trained and supervised staff in administrative tasks such as scheduling appointments and filing medical records.
Customer Care Executive
Kaya Skin Care
Lucknow
06.2014 - 01.2018
- Educated clients on skin care products and best usage practices.
- Collaborated with team members to maintain high customer satisfaction levels.
- Resolved customer complaints by providing timely and effective solutions.
- Maintained an organized workspace to ensure smooth daily operations.
- Trained new staff on customer service protocols and product knowledge.
- Provided feedback to management for improving service procedures and policies.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Surpassed sales goals through implementation of successful marketing strategies.
Kaya Therapist
Kaya Skin Care
lucknow
06.2012 - 05.2014
- Directed operations to ensure efficient store management across all functions.
- Maintained cleanliness and safety standards in compliance with SOP protocols.
- Guided customers in selecting appropriate products for diverse skin types and lifestyles.
- Delivered professional beauty care consultations to elevate customer experience.
- Engaged customers through positive interactions, focusing on service recovery and complaint resolution.
- Utilized Zenoti Software effectively to optimize operational tasks.
- Executed cash management according to SOP protocols, ensuring financial accuracy.
Education
M.Com -
Kashi Vidhyapeeth University
01-2011
B.Com -
G.D. Binani Purvanchal University
01-2009
XII -
M.V. Singhaniya School
Mirzapur, U.P.01-2006
X -
M.V. Singhaniya School
Mirzapur, U.P.01-2004
Skills
- Team building and training
- Inventory management
- Quality assurance and safety
- Customer service
- Cost containment
- Policy development
- Performance improvement
- Microsoft Office proficiency
Languages
- Hindi
- English
Personal Information
Date of Birth: 04/02/89
Hobbies and Interests
- Listening to Music
- Reading
- Cooking
Accomplishments
Best shift running award - KT
Timeline
Clinic Manager - Operations
Kaya Skin Care
10.2022 - Current
Assistant Clinic Manager
Kaya Skin Care
02.2018 - 09.2022
Customer Care Executive
Kaya Skin Care
06.2014 - 01.2018
Kaya Therapist
Kaya Skin Care
06.2012 - 05.2014
M.Com -
Kashi Vidhyapeeth University
B.Com -
G.D. Binani Purvanchal University
XII -
M.V. Singhaniya School
X -
M.V. Singhaniya School