Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Prayut Raj Gupta

Greater Noida

Summary

PSM certified Product Manager with 5+ years of experience in managing cross-functional programs in CRM technology and E-commerce. Expertise in project management, stakeholder engagement, and customer support. Proficient in agile methodologies and process enhancement, driving user engagement to achieve business objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

TyresNmore Online Pvt. Ltd
04.2023 - Current
  • Served as primary contact for internal stakeholders, ensuring timely support and issue resolution.
  • Managed remote teams of 12+ members to deliver high-quality digital solutions on schedule.
  • Enhanced website design and user experience, achieving 60% increase in online sales.
  • Implemented CRM functionalities and automations to boost agent efficiency.
  • Conducted sprint planning and milestone tracking to ensure project adherence.
  • Executed proactive risk management strategies to mitigate potential project delays.
  • Fostered collaboration among cross-functional teams to drive project success.

Business Intelligence Executive

TyresNmore Online Pvt. Ltd
12.2021 - 03.2023
  • Streamlined service delivery processes to enhance user satisfaction.
  • Generated actionable insights from market and user research to inform strategic improvements.
  • Cultivated cross-functional collaboration to ensure successful project execution.

Support Associate

Magicpin, Samast Technology Pvt. Ltd
03.2019 - 12.2020
  • Provided support services to clients through various communication channels.
  • Resolved technical and service-related issues, enhancing customer satisfaction ratings.
  • Collaborated with internal teams to address and resolve critical customer feedback.

Education

Master of Computer Applications (MCA) - Computer Applications

Dr. Virendra Swarup Institute of ComputerStudies
Kanpur
01.2022

Bachelor of Computer Applications (BCA) - Computer Applications

Dr. Virendra Swarup Institute of ComputerStudies
Kanpur
01.2019

Skills

  • Product management
  • Agile leadership
  • Delivery management
  • Stakeholder engagement
  • Remote team coordination
  • Cross-functional collaboration
  • Jira and Confluence expertise
  • Google Analytics proficiency
  • Tag management skills
  • Web technologies: HTML, CSS, JavaScript, MySQL, Python
  • Adobe Commerce Cloud proficiency
  • Salesforce expertise
  • CRM implementation

Certification

  • Certifications: Professional Scrum Master I (PSM I), O Level, CCC

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Assistant Manager

TyresNmore Online Pvt. Ltd
04.2023 - Current

Business Intelligence Executive

TyresNmore Online Pvt. Ltd
12.2021 - 03.2023

Support Associate

Magicpin, Samast Technology Pvt. Ltd
03.2019 - 12.2020

Master of Computer Applications (MCA) - Computer Applications

Dr. Virendra Swarup Institute of ComputerStudies

Bachelor of Computer Applications (BCA) - Computer Applications

Dr. Virendra Swarup Institute of ComputerStudies

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Prayut Raj Gupta