Precilla
Medical Billing Lead - Cashier
Bengaluru,Karnataka
Summary
At Bhagwan Mahaveer Jain Hospital, I led the medical billing team to a 100% reduction in payment errors through meticulous accounts payable verification. My leadership fostered a culture of continuous improvement and teamwork, enhancing productivity and customer service. Expert in claims processing and known for exceptional critical thinking, I drove compliance and maximized reimbursements effectively. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Medical Billing Lead
Bhagwan Mahaveer Jain Hospital
Bengaluru
12.2017 - Current
- Implemented effective communication strategies among team members, resulting in increased productivity and reduced miscommunications.
- Oversaw patient payment plans, ensuring timely remittance while maintaining compassionate customer service practices for those experiencing financial hardships.
- Mentored junior staff members, fostering professional growth through skill development opportunities and constructive feedback.
- Demonstrated leadership skills by delegating tasks effectively and providing support to team members, contributing to a cohesive and high-performing billing department.
- Provided exceptional customer service when addressing patient inquiries about bills or insurance coverage details, contributing to positive overall experiences with the healthcare facility.
- Managed accounts receivable aging reports, prioritizing collections efforts for overdue balances.
- Collaborated with clinical staff to ensure accurate coding of procedures and diagnoses for proper claim submission.
- Developed comprehensive training materials for new hires, ensuring a thorough understanding of medical billing procedures and regulations.
- Conducted regular internal audits of billing records to maintain compliance with industry standards and regulations.
- Assisted management in developing annual budgets based on historical data and projected growth in patient volume.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
Education
B.COM - Accounting And Finance
Lowry Memorial College
Bengaluru, India 07.2014 - 06.2017
PUC - Commerce
Seventh Day Adventist Pre-University College
Bengaluru, India 06.2012 - 06.2014
Skills
Team leadership
Accounts receivable management
Analytical problem solving
Continuous improvement mindset
Collections experience
Medical billing software proficiency
Patient billing procedures
Teamwork and collaboration
Customer service
General accounting
Multitasking
Cash handling
Timeline
Medical Billing Lead
Bhagwan Mahaveer Jain Hospital
12.2017 - Current
B.COM - Accounting And Finance
Lowry Memorial College
07.2014 - 06.2017
PUC - Commerce
Seventh Day Adventist Pre-University College
06.2012 - 06.2014
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